HOW DOES ONE HAVE B.T. BROAD BAND & TELEPHONE !!

Question

My argument starts with b.t. Broadband and phone, question how does one have broad band and phone if you have never ordered it in the first place, No modem means No broadband,No engineer,No Activation codes , No one has visited my home so No installation is this true !!. Yes I think so, can some one put my brain to rest.
Right I will start from the beginning back in November 2010 I called b.t. Sales and made an enquiry about getting broadband and a telephone package installed,so then this guy in sales said i would have to set a D/D up and he would have to do a credit check on me,but i told him their was a problem ,as i did not have enough money in my bank account to set another D/D up,he then informed me he would keep the enquiry active for seven days,after this time the enquiry would be scrapped,so i never thought anymore about it,then 2 months later b.t. have started billing me, the first bill was for £130.44 the next bill was for £223.31 & to cap all that they have now instructed a debt collection company to collect £365.98 within 7 days or else,i also asked b.t. what date did & time the instalation engineer had called to my home,and the date  the package with the modem was delivered ,because you have to sign for this item i was told by the royal mail.
Then this Saturday 25/6/2011 a woman from b.t.residential telephoned me to apologise and the matter was now closed,and they were sorry for setting this account up in the first place, next thing the same woman rang me back one hour later and said b.t. would be pursuing this matter and i should contact the debt collection ageny, i refused to pay and told her to take me to court,she also said that their were notes attached to the file and a recording made of my conversation with b.t.and me ,i asked for a copy but she asked for £10. 99 plus vat to which i refused and that stated that i had placed and order for b.t. broadband,i then said i will be seeking advice from a solicitor and would see them in court.
Regards Jim  please comment on this matter and if anybody can advise me on this matter.

Answer 1

WOW what a disater Jim,
This is totally not your fault at all, what i would recommend is for you to contact one of the mods on this forum which you can do here http://bt.custhelp.com/app/contact_email/c/4951 
The next thing for you to do is collate all your evidence and contact ofcom. You called BT to enqire and not take up the order so therefore ask BT to provide you with a list of account of when you called them, you have a legal right under the data protection act etc to access your data however you may have to pay a fee of £2 to £10 for your records.  Also ask for a copy of the voice recordings and or transcripts too because all calls are recorded and monitored for training purposes right!
In any complaint, make sure you can remember the dates and times of call and also names, who did you speak to today??
i hope this helps, the mods will help too!
CG Over An Out