How does one release safari from us.apple-virus.help?

my safari is captured by us.apple-virus.help
iMac OS X  10.9.5  3.2 ghz i5

Turning "off" Wi-Fi might not be that much of a challenge even for him. To disconnect from the Internet, click the Wi-Fi (fan) icon in the Mac's menu bar and select Turn Wi-Fi Off.
This assumes he is not connecting to the Internet using an Ethernet cable. The Ethernet cable plugs into the back of the iMac. It locks in place with a plastic tab, like a landline phone connector.
Then, continue with the rest of the procedure in "Ransomware" web pages at Step 3.
Step 6 reverses the disconnection procedure. Your Dad has to understand that he won't be able to connect to the Internet until that step.
I am remotely connecting to my father's iMac
That makes troubleshooting so much easier, unfortunately if you were to remotely disconnect his Mac from the Internet you'll be stuck.

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  • How does one fix Safari?

    Every time Safari is opened, a box pops up saying, "Safari Quit Unexpectedly" and has many lines of computer text. I go to reopen the app and the same message pops up again. How can it be fixed?

    Safari crashes for me everytime I open it and it won't even show up in the menu bar. It will just give the error message and ask to reopen, which then regenerates the same box. Here is the message it gives.
    Process:         Safari [1794]
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.1.7 (7534.57.7)
    Build Info:      WebBrowser-7534057007000000~2
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [142]
    Date/Time:       2013-05-27 09:54:09.535 -0800
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          4306 sec
    Crashes Since Last Report:           6
    Per-App Interval Since Last Report:  6 sec
    Per-App Crashes Since Last Report:   5
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    objc[1794]: garbage collection is OFF
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
    *** First throw call stack:
              0   CoreFoundation                      0x00007fff93995f56 __exceptionPreprocess + 198
              1   libobjc.A.dylib                     0x00007fff9069cd5e objc_exception_throw + 43
              2   CoreFoundation                      0x00007fff93995d8a +[NSException raise:format:arguments:] + 106
              3   Foundation                          0x00007fff889b971f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
              4   AppKit                              0x00007fff93b5162b -[NSMenu itemAtIndex:] + 165
              5   AppKit                              0x00007fff93b51784 -[NSMenu removeItemAtIndex:] + 63
              6   Safari                              0x0000000103dab56e -[AppController awakeFromNib] + 387
              7   CoreFoundation                      0x00007fff9398cfb1 -[NSObject performSelector:] + 49
              8   CoreFoundation                      0x00007fff9398cf32 -[NSSet makeObjectsPerformSelector:] + 274
              9   AppKit                              0x00007fff93b39347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
              10  AppKit                              0x00007fff93b2f8bb loadNib + 322
              11  AppKit                              0x00007fff93b2edb8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
              12  AppKit                              0x00007fff93b2ecd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
              13  AppKit                              0x00007fff93b2ec16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
              14  AppKit                              0x00007fff93d9fcd7 NSApplicationMain + 398
              15  Safari                              0x0000000103fb40aa SafariMain + 166
              16  Safari                              0x0000000103d99f24 Safari + 3876
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x00007fff8a5ecce2 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff8cf9d7d2 pthread_kill + 95
    2   libsystem_c.dylib                       0x00007fff8cf8ea7a abort + 143
    3   libc++abi.dylib                         0x00007fff8c6b07bc abort_message + 214
    4   libc++abi.dylib                         0x00007fff8c6adfcf default_terminate() + 28
    5   libobjc.A.dylib                         0x00007fff9069d1b9 _objc_terminate + 94
    6   libc++abi.dylib                         0x00007fff8c6ae001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib                         0x00007fff8c6ae05c std::terminate() + 16
    8   libc++abi.dylib                         0x00007fff8c6af152 __cxa_throw + 114
    9   libobjc.A.dylib                         0x00007fff9069ce7a objc_exception_throw + 327
    10  com.apple.CoreFoundation                0x00007fff93995d8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation                    0x00007fff889b971f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit                        0x00007fff93b5162b -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit                        0x00007fff93b51784 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework              0x0000000103dab56e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation                0x00007fff9398cfb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation                0x00007fff9398cf32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit                        0x00007fff93b39347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit                        0x00007fff93b2f8bb loadNib + 322
    19  com.apple.AppKit                        0x00007fff93b2edb8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit                        0x00007fff93b2ecd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit                        0x00007fff93b2ec16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit                        0x00007fff93d9fcd7 NSApplicationMain + 398
    23  com.apple.Safari.framework              0x0000000103fb40aa SafariMain + 166
    24  com.apple.Safari                        0x0000000103d99f24 0x103d99000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a5ed7e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff8888b786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff8888a316 _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8a5ed192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8cf9d594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff8cf9eb85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8a5ed192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8cf9d594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff8cf9eb85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib                  0x00007fff8a5ecbca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8cf9f274 _pthread_cond_wait + 840
    2   com.apple.WebCore                       0x0000000104e878bb WebCore::IconDatabase::syncThreadMainLoop() + 107
    3   com.apple.WebCore                       0x0000000104e853d4 WebCore::IconDatabase::iconDatabaseSyncThread() + 500
    4   com.apple.JavaScriptCore                0x00000001047b82df _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff8cf9b8bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff8cf9eb75 thread_start + 13
    Thread 5:: CoreAnimation render server
    0   libsystem_kernel.dylib                  0x00007fff8a5eb67a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a5ead71 mach_msg + 73
    2   com.apple.QuartzCore                    0x00007fff9231bdf5 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore                    0x00007fff9231bd35 thread_fun + 24
    4   libsystem_c.dylib                       0x00007fff8cf9b8bf _pthread_start + 335
    5   libsystem_c.dylib                       0x00007fff8cf9eb75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff63997418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff63997440  rsp: 0x00007fff63997418
       r8: 0x00007fff792befb8   r9: 0x00007fff63996ea8  r10: 0x00007fff8a5ecd0a  r11: 0xffffff80002dad60
      r12: 0x00007f83b8487330  r13: 0x0000000000000005  r14: 0x00007fff792c1960  r15: 0x00007fff63997590
      rip: 0x00007fff8a5ecce2  rfl: 0x0000000000000246  cr2: 0x0000000107a17000
    Logical CPU: 0
    Binary Images:
           0x103d99000 -        0x103d99fff  com.apple.Safari (5.1.7 - 7534.57.7) <72510CA8-DEAF-3CA8-A9EC-C6FB872CE6E4> /Applications/Safari.app/Contents/MacOS/Safari
           0x103d9f000 -        0x104251fff  com.apple.Safari.framework (7536 - 7536.29.13) <DE2FDC16-350A-33EE-A213-8E559171BE75> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
           0x104579000 -        0x104814fff  com.apple.JavaScriptCore (7536 - 7536.29.3) <E816256E-6486-3CB0-8CE1-2A3428724F22> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
           0x1048c5000 -        0x104a4afff  com.apple.WebKit (7536 - 7536.29.13) <CD985BA1-D7F2-36F0-A352-A12AA14FD583> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
           0x104b3c000 -        0x104d1bff7  com.apple.WebKit2 (7536 - 7536.29.13) <37357288-9B19-3A94-B3AA-33574DAF160D> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
           0x104e81000 -        0x105e2bfff  com.apple.WebCore (7536 - 7536.29.5) <8E4210CB-9AA4-3483-927C-EFF3A4D07B26> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
        0x7fff63999000 -     0x7fff639cdbaf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
        0x7fff88744000 -     0x7fff88744fff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff88745000 -     0x7fff8885efff  com.apple.DesktopServices (1.6.5 - 1.6.5) <5E7DD5F4-B4DA-3F75-A14A-3494E81CFBA0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff8885f000 -     0x7fff88887fff  com.apple.PerformanceAnalysis (1.11 - 11) <8D4C6382-DD92-37A2-BCFC-E89951320848> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
        0x7fff88888000 -     0x7fff88896fff  libdispatch.dylib (187.10.0 - compatibility 1.0.0) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
        0x7fff888c9000 -     0x7fff888edfff  com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
        0x7fff888ee000 -     0x7fff88c07fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff88c16000 -     0x7fff88c43fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <6E5C8AC3-DBB7-31CB-BEB7-D6ED8E6DE0CE> /usr/lib/libSystem.B.dylib
        0x7fff88d5e000 -     0x7fff88d62fff  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
        0x7fff88d63000 -     0x7fff88d72fff  com.apple.opengl (1.8.1 - 1.8.1) <51B34133-CEE3-3FC6-82AC-ADF567AE673C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
        0x7fff88d73000 -     0x7fff88dd5ff7  com.apple.Symbolication (1.3 - 91) <98A0662F-26ED-3B10-871B-07747127C7E9> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
        0x7fff88dd6000 -     0x7fff88e78fff  com.apple.securityfoundation (5.0 - 55116) <70CDC3ED-39AA-3784-8715-F0F5E2CB9754> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff88e7a000 -     0x7fff88ef5ff7  com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff88fe3000 -     0x7fff88ffafff  com.apple.CFOpenDirectory (10.7 - 146) <E71AE4A2-F72B-35F2-9043-9F45CF75F11A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff8903a000 -     0x7fff890bfff7  com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
        0x7fff89144000 -     0x7fff89192fff  libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
        0x7fff89c0b000 -     0x7fff89c0fff7  com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
        0x7fff89c10000 -     0x7fff89c78ff7  com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <9987DC46-2A96-3BA0-B88B-04E573C0AD9B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff89c97000 -     0x7fff89cebfff  libFontRegistry.dylib (??? - ???) <60FF9C2C-5E44-3C49-8A08-F26101898F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff89cec000 -     0x7fff89d02fff  libGL.dylib (??? - ???) <A4876AE9-DDFE-3B9A-874E-09BC29D46C39> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff89d9a000 -     0x7fff89de6ff7  com.apple.SystemConfiguration (1.11.3 - 1.11) <131780ED-E8DD-3153-81F2-5FEC4F6554C2> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
        0x7fff89de7000 -     0x7fff8a052ff7  com.apple.RawCamera.bundle (4.05 - 690) <6E4B6BE9-A512-3B8E-91DE-2D12966B5636> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
        0x7fff8a163000 -     0x7fff8a1acff7  com.apple.framework.CoreWLAN (2.1.3 - 213.1) <D2101093-0B35-3B90-B511-E9272400ED9B> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
        0x7fff8a1ad000 -     0x7fff8a1affff  com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff8a5d6000 -     0x7fff8a5f6fff  libsystem_kernel.dylib (1699.32.7 - compatibility 1.0.0) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8a5f7000 -     0x7fff8a5f7fff  com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff8a670000 -     0x7fff8a89afe7  com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff8a8aa000 -     0x7fff8a8acfff  libCVMSPluginSupport.dylib (??? - ???) <982F1ED4-3CBB-3161-8BEA-8A980C27FCC1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
        0x7fff8a8ad000 -     0x7fff8a8afff7  com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff8a8b0000 -     0x7fff8a9bdfff  libJP2.dylib (??? - ???) <6AF1F5FC-34D4-3278-BEBB-0712B81890B4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff8a9be000 -     0x7fff8a9d0ff7  libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
        0x7fff8a9d1000 -     0x7fff8aa2dff7  com.apple.HIServices (1.21 - ???) <B012EE97-D1CD-3F4B-812D-9AC7E6852FE6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff8abb9000 -     0x7fff8abe4ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <E71220D3-8015-38EC-B97D-7FDB383C2BDC> /usr/lib/libxslt.1.dylib
        0x7fff8abe5000 -     0x7fff8abf0fff  com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
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        0x7fff9308e000 -     0x7fff93095fff  com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
        0x7fff93113000 -     0x7fff93208fff  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
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      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 6484
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=184.6M resident=104.3M(56%) swapped_out_or_unallocated=80.3M(44%)
    Writable regions: Total=1.0G written=3616K(0%) resident=5040K(0%) swapped_out=4K(0%) unallocated=1.0G(100%)
    REGION TYPE                        VIRTUAL
    ===========                        =======
    CG shared images                      128K
    CoreServices                         1324K
    JS JIT generated code                   8K
    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)
    MALLOC                               24.2M
    MALLOC guard page                      64K
    SQLite page cache                     288K
    STACK GUARD                          56.0M
    Stack                                10.5M
    VM_ALLOCATE                            64K
    __CI_BITMAP                            80K
    __DATA                               15.2M
    __IMAGE                               528K
    __LINKEDIT                           61.1M
    __TEXT                              123.5M
    __UNICODE                             544K
    mapped file                          24.7M
    shared memory                         312K
    ===========                        =======
    TOTAL                                 1.3G
    TOTAL, minus reserved VM space      318.6M
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    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238412D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.198.19.22)
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