How does someone get their Time Capsule serviced?

Hi all,
My 500gb Time Capsule has started to show the dreaded "Volume Can Not Be Mounted" error that I've seen mentioned on this message board a few times. This has been happening for both my computer (a MBP) and my fiance's computer (a MB.)
I tried doing a quickformat of the disk, and then after that was complete, tried backing up again and got to about 1.5gb before it failed. The disk is again, not mountable.
Thinking there might be a bad sector on the drive, or something similar, I tried doing a 1-pass secure erase, figuring that it would force the drive to go through every sector and mark bad sectors.
Well, it's been 4 days now and that first pass of the secure delete is still going. I think my Time Capsule is just busted (the router aspect still works.)
I tried going to the self-serve warranty pages, but after putting in all my info I'm presented with two options (both of which don't seem valid.) One was for the Genius Bar, but I can't seem to schedule a Time Capsule appointment online with them (only Mac, iPhone or iPod.) The other was for authorized service centers (all of them seem to be Carry-In Mac Only).
Do I schedule a Mac appointment with the Genius Bar? Can I just do an online warranty repair/replace? Maybe single pass secure erases are supposed to take over 4 days? (I really doubt that...)
Thanks!
Nick

I think you'll have to talk to Apple tech support (and they'll have you do all kinds of tests), or else you can go see a "genius," which would get you a new Time Capsule more quickly if yours is defective. Sign up for a "Mac" appointment.

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