How does the auto-detection of email settings work?

I manage an exchange server for work which I have setup IMAP access for external email clients. Blackberry users can connect if they manually enter the settings, but it will not detect the settings automatically which means anytime someone gets a blackberry they bring it to me to setup.
Is there something I can do on this end to ensure that BIS can detect the settings for our server?

Description            IMAP Requirements for BIS
command support            -SEARCH, SELECT, INBOX
connections                   -must be accepted on port 143 or 993
destination servers         -must return the logon prompt within 15 seconds of connecting
external mail account      -password protected
connection security        -The connection security is dependant on the destination server accepting the connection. The BlackBerry Internet Service can establish a connection through SSL on port 993 or use plain text authentication on port 143. 
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