How does the iPad provide Random Access Memory?

Is all the RAM on the chip?  Does it use free space as scratch?  The specs only speak about the CPU for computing power.
My wife's medical practice is using iPads for Electronic Health Records, and this is a new system transitioning from paper.  It is a cloud based software called Athena, and I suspect that their problems stem from inadequate memory (RAM or possibly even vRAM). They experience freezes and being "kicked out" of forms while entering information which requires them to reenter the information. This is a big drag on time for her staff.
These problems are less frequent when they use their Windows based laptops, and performance is even better when they use their desktop work stations. I don't know the specs on these computers. However, she experiences no problems when using her Macbook Pro which is a 2007 2.6 core2duo with 4GB of RAM. This is what leads me to the conclusion that it's a memory issue.
I don't know for sure because I'm getting my info second hand, but I think the iPads have the A7 chip.
Thanks for any insight you may have on how this works.
DLS

Here's the spec sheet on the iPad Air. It has 1GB RAM.
http://www.everymac.com/systems/apple/ipad/specs/apple-ipad-air-1st-gen-a1474-wi -fi-only-specs.html
The comparison with a laptop or desktop with 4GB ram is not a fair comparison. All open apps use some of the available RAM. So close the iPad apps that are not being used.
iPad running slow? How to speed up a slow iPad
http://appletoolbox.com/2012/07/ipad-running-slow-how-to-speed-up-a-slow-ipad/
If You Think iOS 7 Feels Slow Here’s How to Speed It Up
http://osxdaily.com/2013/09/23/ios-7-slow-speed-it-up/
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
 Cheers, Tom

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