How good are the WD MyBook Studio Ed. Refurbished Replacements?

I have a Western Digital MyBook Studio Edition for Mac - External Hard Drive that is 2 years old, and has started to have problems.
It keeps running constantly and gets very warm. I unplug the cables from it, let it cool for a few minutes, replug the cables, and do a forced backup.... but the next scheduled backup, it starts up and will keep running for hours without doing the backup.
So I unplug it again, let it rest, replug, then do a forced backup, and everything repeats itself as previously mentioned.
I called WD Support this morning, and she said that I could send it in, and they would send me a refurbished replacement. I have read on other forums (tools, etc.) that people send items in for a replacement, and they get back a refurbished unit that is all banged up, and doesn't work properly.
My question is... how good is the WD refurbished replacements that they send back. Are they in good condition? Does anyone have any experience with WD on this?
I have even thought of just getting a new external HD from another company, (G-Drive, LaCie, etc), but I have seen mixed reviews on them. I like the G-Drive Solid State (no moving parts) but that is over $500.... too rich for my blood.
Any recommendations on either question.
Thanks,
Jim

From what I've read on the internet WD offer poor customer service and their products are of low quality. Certainly I have experienced first-hand many WD hard drives failing, mostly with the dreaded click click click. I've only known two or three Seagates go this way in all the years I've been using hard drives (pretty much since the early days of 120MB).
It may be expensive, but I highly recommend the ReadyNAS Duo as a backup solution and / or as general network storage. I have one set up with two 1TB Seagate NS drives in mirrored mode and it works very well. Seagate NS drives are enterprise-standard, designed for use in RAID hardware where they will be in close proximity to one another, Seagate AS drives are not designed for this purpose and so may fail in this situation. Other hard drive manufacturers make enterprise-grade drives too, I'm guessing that the ones WD use in their MyBook products are not these drives though which might explain why there are so many failures. The enterprise-grade drives typically cost about £20 more but I think for reliable backup purposes it's well worth the extra expense.

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