How hard is it to contact Skype? Premium Skype Gro...

I recently ordered a day pass to Skype Premium so that we could do a training call for business - we had 3 people on our call and we saw them for about 2 minutes before losing video and had to continue with vocal only.  As we were talking to people overseas there was only a short window for us all to be available so there wasn't time to contact support but to be honest it is a lengthy process trying to find support and I can't see that there is any immediate response.
The long and short of it is we have had to rearrange all the calls to do this individually as I don't trust this service - amazing that the free trial should work but when you actually lay your money down it doesn't.  Just got the message - 'video not available at this time, please try later' - well trying for an hour didn't work so completely dissatisfied.
I'm even more annoyed now as it has taken time and registration to find the only way that I can contact anyone about the money they took off my credit card is by a community forum...perhaps someone could advise how I get my £3.44 back for a service that wasn't provided.
Kathryn Wigley

Hello Kathryn,
I was reading your post about Skype Premium issues and I'm terribly sorry that product didn't work as you expected for your important call.
You didn't mention the time you had this problem, it might be linked to an issue posted on heartbeat page here: http://heartbeat.skype.com/
Of course if the service didn't work you should not pay for it and you can make a refund request to customer service.
When you have active Skype Premium subscription then the easiest way to contact customer service is through chat support and steps for it can be found from our FAQ site here: https://support.skype.com/faq/FA10656
If you don't have Skype Premium anymore then you can file a refund request through email support as guided here: https://support.skype.com/faq/FA1170
If you decide to give Skype Premium another try and you still have problems then just contact customer service via chat support and I'm sure they can help you get this sorted out within couple of minutes.
I hope you give Skype another chance.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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