How hard is it to get a Genius Bar Appointment for a Macbook Pro

I could not update to Marvericks on my Macbook Pro as the install picked up a SMART error on hard drive meaning it is likely to fail soon.
I have been trying to get an appointment for the last two weeks in any store in London to replace my hardrive and still cannot book an appointment.
This is far below the customer care i have known and expect from apple.
Anyone got any suggestions?

You are dealing with store limitations, not Apple. Also, perhaps you don't know how to book an appointment. You should be able to do so online or by telephone. But there's nothing that can be done about the length of the service line.

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