How i can conect with apple support chat? my phone is lock and is brand new! please help
help
Where - from what retailer - in what country did you purchase this iPhone?
With which wireless provider in what country are you attempting to use it?
Locked sims are a function of the wireless provider - contact them.
Similar Messages
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How can I get a log of conversation with Apple Support Chat ?
How can I get a log of conversation with Apple Support Chat ? Case ID: 52****250
<Edited By Host>The only way I know of is to copy the entire content of your chat window (while it is still active) and then paste it into a text document (or, if it is short enough to fit the window without scrolling, take a screenshot). Once you terminate the chat, the record is gone (as far as I know).
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If you have an idea for how applications can share with Apple?
If you have an idea for how applications can share with Apple?
See Apple - Legal - Unsolicited Idea Submission Policy
Basically they do not accept unsolicited ideas but if you insist on sending the idea to them they own it outright. If the idea is that good you should look into developing it yourself. Then once it's a hit Apple may buy to from you.
good luck -
My Itunes is no longer allowing me to manage my music on my phone i can no longer select on my iphone to make playlists and delete music. Please help fix my problem. Iphone4s, 32gigs, IOS 7.1.2
I don't know why it stopped working but it happened a month or two ago but the option on this phone that's usually all the way to the left when you select your device but now its not and I don't know what caused it. ive already tried troubleshooting my problem but have found no help.Hello Salmomma,
Thank you for the details of the issue you are experiencing when trying to connect your iPhone to your Mac. I recommend following the steps in the tutorial below for an issue like this:
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
Additionally, you can delete music directly from the iPhone by swiping the song:
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
iPhone User Guide
http://manuals.info.apple.com/MANUALS/1000/MA1658/en_US/iphone_ios6_user_guide.p df
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I'm trying to use as an ipod. Today when after I updated it, it is stuck with a picture of a plug, an arrow, and itunes logo. Please help. I've tried resetting. Thanks
Did you try to restore it with itunes it should work then.Or try and reset it by going to settings/general/reset. If it doesn't work than go to apple some time and tell them about the error if they don't fix it than I am confused and have no clue what to do.
< Edited By Host > -
How do I review a conversation that I had with Apple Support Chat?
Hello. Today I used Apple's Support Chat to clear up some confusion that I had. The staff member I chatted with was extremely helpful and walked me through the steps needed to address my problem. After the chat ended, I was directed to a survey of my experience (which I filled out). I was told that I would be sent a transcript of the chat, but have not yet received one. How long does this usually take?
The staff member provided useful links in the chat, and I was hoping to review it so that I can follow the links to the products I need. Is there a way to look up old chats or request a transcript? I have the case serial number, but when I look it up it does not display the conversation that I had. I thought that after I filled out the survey that it would bring me back to the conversation to look over, but it did not. I created a Support Profile hoping to find the transcript but had no luck. Now I am not sure what to do because I cannot recall all of the steps that were suggested.
Please help! Thank you in advance.
Jocelyn.Hello K Shaffer,
Thank you for posting a reply. I followed your advice and began a new chat with Apple Support, even though it was a bit time consuming. The staff member I spoke with was able to review my old chat and gave me the information I needed from it. She also e-mailed me the transcript of our chat, which the first person I talked to did not do. She said that one can request previous chat transcripts by going here,
http://www.apple.com/privacy/contact/
selecting "privacy issues," and filling out the form. It would probably be faster to chat online with Apple Support like I did, but this is just another way to receive a transcript if you were not e-mailed one or accidentally deleted it.
Thank you for your help!
Jocelyn. -
My iphone was stolen, if anyone can tell me how can I get it back? How to call the apple? Thanx
Apple can not do anything to find the lost device, it all depends on whether you had the Find My iPhone service turned on (and of course whether the device was connected to icloud).
Details:
If you activated the Find My iPhone service (in Settings>icloud), and if the device's batteries still have a charge, the device is not turned off and has not been reset and is connected to wifi, then you can try to track it. Using a computer, log into icloud.com and look at the Find My iPhone page. On a device, invoke the Find My iPhone app (get it for free at the itunes app store) and log into the icloud account.
If the device is listed as "offline", then one of the requirements listed above is not met (like being connected to wifi, or if the device was stolen and the thief reset it). -
How the **** can I contact Apple Support?!
I need a serial number but I don't have one. I am using iTunes for pc. ******* ridiculous!!!
Support - iTunes - Contact Us
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how do I unlock a phone that I have forgotten the passcode to. Annd it will not let me on itunes
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
i cannot mirror from ipad or ipad air to a samsung smart tv via appletv.Any ideas please?
I have tried with an Ipad Air and Ipad using Op System 8.0.2 to mirror their contents to the screen of my Samsung Flat Screen Flat TV via the latest make of Appletv.I have spent over 2 hours going through all settings etc with Apple Customer Service Live Chat.They cannot find or replicate the problem and says it is all working fine.My TV screen displays, when i go into mirroring, "ready for connection - on your device launch Allshare Cast".Nothing happens although i have agreed with Apple Support that all settings are on and are correct.Can anyone help please, as Apple Support cannot?
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How do i get a live chat with apple support with no phone
My phone is dead, how do I get to have a live chat with apple support online?
You'll need to contact Apple support.
Go to:
http://www.apple.com/support/contact/
and Navigate through the options.
Eventually you 'll find you can setup a call to a landline if you wish, or get a chat session if a support person is available. -
I am Eileen. I'm from Perú.
I'm really concerned.
My iPad doesn't work since 2 months ago. And I can't do anything. In the Istore (where I bought my iPad, 1 year and 5 months ago) said that they couldn't repair it, and I must to go to USA to fix it.
So I'm trying to contact with apple support but it's impossible.
I hope you can contact me, and it would be better if someone who speaks spanish contact me.
Thanks.You may have to try and contact the authorized Apple support in Mexico or Brazil:
Latin America and the Caribbean
Brazil
0800-761-0880
Mexico
001-866-676-5682
iPhone:
001-800-692-7753
The 800-numbers to contact Apple (US) we see at the main Apple Store (US) are not
able to be used out-of-country; some listed in the Contact Apple are main numbers
though and one could pay the toll-charges to try ones luck...
•Apple - How to Contact Us:
http://www.apple.com/contact/
https://locate.apple.com/country
Find an Apple Authorized Service Provider?
Contact Apple for support and service
Sadly, most responding people here are just product owners and users; we do not represent
Apple, its policies, or other aspects of the business. As volunteers of our time, we, from our
places of residence or other locations convenient to our free time, we donate time and some
ideas on common to not-so-common technical or other issues; with no expressed or implied
warranty that our advice has any binding effect on anyone, and Apple is their own boss.
Often advice here cites Apple support articles that are published; some times persons with
experience unique that worked for them in certain circumstances, is shared. Other times
one may see a few wild guesses in attempts to help people with product issues. And most
times, suggestions to 'visit some Authorized Apple Service Provider' are all one can say.
Hopefully you can find someone at the Mexico or Brazil location that can give you some help
in regard to repairs or other alternatives; or perhaps a US independent authorized service
provider could look into your product & repair it; after you contact one to see what they'd do.
PS: did you find anything using these?
https://locate.apple.com/pe/es/
http://consultants.apple.com/locator-latin.php
Good luck & happy computing!
edited 2x -
Recently, I installed Yosemite on my MacBook Air. After that I had no sound. Not even the start up chime. In Sound preferences there are no input devices and no output devices. I have had three meetings with Apple support with no results. Can anyone help? This seems to be a regular problem.
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
computer and after the chime press and hold down the OPTION key until the boot manager
screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
HT5312 Can i communicate with apple support by email?
Can i communicate with apple support by email?
Yes of course. Phone and chat also.
Start here: http://www.apple.com/support/contact/ -
How to contact with Apple support in Viet Nam? The phone number 1-201-2088 is unavailbe.
How to contact with Apple support in Viet Nam? The phone number 1-201-2088 is unavailbe.
Dial 1-201-0288, then
dial 800-708-5413
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