How I fixed my random shut down from 3rd party battery
So I bought an ebay battery after my original battery died. All went well, and I was in the process of calibrating this battery. As it was charging, it would get held up at 99% (although when I unplugged the power cord, the meter said 100%). After a while, it finally turned green and I was thrilled. Soon after reaching 100% and a green LED light, the computer shut off. I tried to turn it back on but it would shut down again before reaching my login screen, and sometimes after. I plugged in my old battery and used it with the power cord to see if I could find a fix....
I didn't really find anything to help me, so I just left the new battery out, and went to bed.
This morning I took the new battery, held down the button on the bottom ( the power indicator button or whatever) for 15 seconds, put the new battery back in, and started it up. After it started up, I closed the computer and it looked like it shut down again, however, when I opened it back up ( and pressed the power button), it resumed like the battery had been completely drained. After that, the battery started working normal again, and when I close it, wait, and open it, it just resumes as normal.
So, I don't know if this is a permanent fix, but it worked for me.
Anybody have any thoughts?
Thanks.
Hi Bluey
Thank you for your post and offering your help to the users having the same problem. It makes sense, worth to have a try.
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*** Panic Report ***
Panic(CPU 6): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x0000000000000001, RBX: 0xffffff8032fe52d0, RCX: 0x0000000009000000, RDX: 0xffffff80f1350088
RSP: 0xffffff816524bcd0, RBP: 0xffffff816524bcd0, RSI: 0x000000006518f7bd, RDI: 0xffffff80f1350088
R8: 0x000000000161ff00, R9: 0xffffff8032fe50d0, R10: 0x0000000000000000, R11: 0xffffff7f8f2da018
R12: 0xffffff80f1350088, R13: 0x0000000000000000, R14: 0xffffff8032fe5310, R15: 0xffffff80f1350068
RFL: 0x0000000000000006, RIP: 0xffffff800e60deaa, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 6), Frame : Return Address
0xffffff8111495f60 : 0xffffff800e620f56
0xffffff8111495f80 : 0xffffff800e61988e
0xffffff8111495fd0 : 0xffffff800e636849
0xffffff816524bcd0 : 0xffffff800e564569
0xffffff816524bd20 : 0xffffff800e5646f5
0xffffff816524bd90 : 0xffffff800e542db3
0xffffff816524be00 : 0xffffff800e569d3a
0xffffff816524be40 : 0xffffff7f8f2d8ad3
0xffffff816524be70 : 0xffffff7f8f2d6fb2
0xffffff816524bef0 : 0xffffff7f8f2d7098
0xffffff816524bf10 : 0xffffff800ea3c21e
0xffffff816524bf50 : 0xffffff800ea4b386
0xffffff816524bfb0 : 0xffffff800e636e86
Kernel Extensions in backtrace:
com.apple.kec.pthread(1.0)[8365956C-8613-3ED4-BC64-0D8570D2089F]@0xffffff7f8f2d 1000->0xffffff7f8f2dcfff
BSD process name corresponding to current thread: fseventsd
Mac OS version:
14C1514
Kernel version:
Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64
Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E
Kernel slide: 0x000000000e200000
Kernel text base: 0xffffff800e400000
__HIB text base: 0xffffff800e300000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 3994792908145
last loaded kext at 20298560107: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f909aa000, size 32768)
last unloaded kext at 165024755666: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f90463000, size 2043904)
loaded kexts:
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com.Logitech.Unifying.HID Driver 1.3.1
com.Logitech.Control Center.HID Driver 3.9.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.ApplePlatformEnabler 2.1.7d1
com.apple.driver.AGPM 100.15.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleHDA 269.25
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForce 10.0.2
com.apple.driver.AppleIntelHD4000Graphics 10.0.2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelFramebufferCapri 10.0.2
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleMultitouchDriver 262.33.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
com.apple.nvidia.driver.NVDAResman 10.0.2
com.apple.iokit.IOSurface 97.0.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOAcceleratorFamily2 156.6.1
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.driver.IOBluetoothHIDDriver 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.10.6
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Panic(CPU 2): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0x0000000000000001, RBX: 0xffffff803a19c4c0, RCX: 0x0000000009000000, RDX: 0xffffff800ecd6810
RSP: 0xffffff8186243bf0, RBP: 0xffffff8186243bf0, RSI: 0x000000006518f7bd, RDI: 0xffffff800ecd6810
R8: 0x0000000000000001, R9: 0xffffff803a19c2c0, R10: 0x00000000a00004ff, R11: 0xffffff7f8f2d4b65
R12: 0xffffff800ecd6810, R13: 0x0000000000000000, R14: 0xffffff803a19c500, R15: 0xffffff800ecd67f0
RFL: 0x0000000000000046, RIP: 0xffffff800e60de9b, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 2), Frame : Return Address
0xffffff81113dbf60 : 0xffffff800e620f56
0xffffff81113dbf80 : 0xffffff800e61988e
0xffffff81113dbfd0 : 0xffffff800e636849
0xffffff8186243bf0 : 0xffffff800e564569
0xffffff8186243c40 : 0xffffff800e5646f5
0xffffff8186243cb0 : 0xffffff800e542db3
0xffffff8186243d20 : 0xffffff800e5698de
0xffffff8186243d70 : 0xffffff800e5699f0
0xffffff8186243db0 : 0xffffff7f8f2d35c0
0xffffff8186243ed0 : 0xffffff7f8f2d4faf
0xffffff8186243f00 : 0xffffff7f8f2d4c7d
0xffffff8186243f50 : 0xffffff800ea4b386
0xffffff8186243fb0 : 0xffffff800e636e86
Kernel Extensions in backtrace:
com.apple.kec.pthread(1.0)[8365956C-8613-3ED4-BC64-0D8570D2089F]@0xffffff7f8f2d 1000->0xffffff7f8f2dcfff
BSD process name corresponding to current thread: mds
Panic(CPU 0): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
RAX: 0xffffff80f1350068, RBX: 0xffffff803a9da4c0, RCX: 0xffffff8033132010, RDX: 0x0000000000000000
RSP: 0xffffff80f134fd80, RBP: 0xffffff80f134fdc0, RSI: 0xffffff80f1350068, RDI: 0xffffff802c91c6b0
R8: 0xffffff8033132010, R9: 0xffffff802c91c6b0, R10: 0x000003a225de691a, R11: 0x0000000000000000
R12: 0x000003a22545d29a, R13: 0xffffff80f1350068, R14: 0xffffff8022de6b60, R15: 0xffffff802c91c6b0
RFL: 0x0000000000000097, RIP: 0xffffff800e565d40, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff80f134fc10 : 0xffffff800e620f56
0xffffff80f134fc30 : 0xffffff800e61988e
0xffffff80f134fc80 : 0xffffff800e6369b0
0xffffff80f134fdc0 : 0xffffff800e5657b1
0xffffff80f134fe30 : 0xffffff800e566bdd
0xffffff80f134fe50 : 0xffffff800e564dd5
0xffffff80f134ff20 : 0xffffff800e60bf3b
0xffffff80f134ff60 : 0xffffff800e620f2b
0xffffff80f134ff80 : 0xffffff800e61988e
0xffffff80f134ffd0 : 0xffffff800e636849
0xffffff81b4ed3f40 : 0xffffff800e546deb
0xffffff81b4ed3f90 : 0xffffff800e547330
0xffffff81b4ed3fb0 : 0xffffff800e614dd7
BSD process name corresponding to current thread: kernel_task
panic(cpu 4 caller 0xffffff800e5fae93): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x45, NMIPI acks: orig: 0x0, now: 0x3"@/SourceCache/xnu/xnu-2782.10.73/osfmk/x86_64/pmap.c:2484
Backtrace (CPU 4), Frame : Return Address
0xffffff81abf0bc20 : 0xffffff800e52fe41
0xffffff81abf0bca0 : 0xffffff800e5fae93
0xffffff81abf0bd30 : 0xffffff800e60237d
0xffffff81abf0bdf0 : 0xffffff800e604862
0xffffff81abf0be20 : 0xffffff800e5c2643
0xffffff81abf0bf80 : 0xffffff800e5c35b0
0xffffff81abf0bfb0 : 0xffffff800e614dd7
BSD process name corresponding to current thread: kernel_task
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: iMac, Apple Inc., 23.4
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
USB Device: Expansion Desk
USB Device: BUP Slim Mac SL
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB Receiver
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 2.11f14
Network Service: Wi-Fi, AirPort, en1
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MBYour problem is likely due to
com.paceap.kext.pacesupport.snowleopard 5.9.1
I would recommend tracking down the app that uses this and unionist all it completely from your computer. Also if you have upgraded the RAM on the machine you may have a RAM falling DIMM or it may have become unseated or it might not be the correct specs for your machine. -
Lenovo Z510 Random SHUT DOWN ON BATTERY
I am using Lenovo Z510( Intel i5 ,4gb Ram , 1TB HDD with 8gb SSHD , Windows 8.1, 1gb graphic) from last 7 months , but from last two weeks it has been randomly shutting down without warning on battery. Battery indicator always showing 99% or 100%, but after RANDOM shut down when i connect it to power source battery indicator shows 0% . Sometimes it also shows " 0% (Plugged In , Not Charging )" status.
please suggest me solutions.I think we can sort out this issue for ya,
Can you send me the following in a private message:
Full Name
Address
Contact Telephone
Email
Serial Number
Any previous case numbers that service has given you.
With this info and can reach out locally to the UK Team and find out the reason for the delay.
Gracias y Saludos,
Miguel A. González
Spanish Community Manager
Comunidad en Español English Community Deutsche Community Русскоязычное Сообщество
Los puntos de vista y asesoria que expreso aquí son míos y no reflejan necesariamente la posicion oficial de Lenovo.
Es importante recalcar también que los foros suplementan los recursos de los usuarios de Lenovo pero no reemplazan el servicio técnico oficial. Para un listado de números de servicio sigue el enlace: Numeros de Soporte -
HTC ONE randomly shut down now requires password to decrypt storage..
I have had my ONE for a couple of months and had MULTIPLE issues but this one takes the cake! I was in Wal-Mart and the phone randomly shut down with a full battery. It would never reboot on it's own so I had to push power down and volume down to get reboot screen. When it finally restarted, it came up with a screen that says "Type password to decrypt storage" or "place an emergency call". I never set a password so am unclear on what to do from here. Tried to factory reset but it doesn't work. Any advice??
That's pretty strange, dstenz50. It takes a few steps to encrypt a phone http://bit.ly/1kdQYgh and I haven't come across it doing the process on it's own. Has anyone had access to your phone? Did you previously set up a PIN or password to your device? What's the exact message you're seeing?
JenniferH_VZW
Please follow us on Twitter @vzwsupport -
IPhone 5s just randomly shuts down
my iPhone 5s just randomly shuts down even though the battery is in 60-70% charged range.
It shows the battery icon with one thin red line, I plug it in to power and a minute later it comes on with battery in 60-70% range.
I cannot figure out what's going on !!Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.
If this does not help, get your phone checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
You can also contact Apple Support and talk to them. They can check the battery online.
Or visit this page to do that: iPhone - Contact Support - Apple Support
Click on Apple Support, then on ->Battery, Power &Charging ->Battery questions and troubleshooting, and follow the instructions. -
My Macbook Pro (early 2011, 15") randomly shuts down after being turned on from sleep mode?
-So over the past week, I find that my macbook pro will randomly shut down within 1 minute of being turned on from sleep mode. Within the first few days of this, I figured out that it will only happen if I move my mac around before its completely into sleep mode. BUT now it shuts down regardless or preparation before sleep mode and everytime I turn my computer back on, I log in, and then have restore my chrome window tabs and stuff. What is going on??
-Do I need to replace my drive??
*PLEASE help me, thanks!
P.S. - I am runnng OS X Mountain Lion 10.8.5austine38,
if you boot into Safe mode, and then immediately restart into normal mode, log in, and put it to sleep, does it still exhibit the same random shutdowns afterwards? -
Mid 2010 15" Macbook Pro Random Shut down and Restart
I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 507
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Seagate Wireless 1 TB
SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. iPad
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[running] com.memeo.Memeod.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
gfxCardStatus Application (/Applications/gfxCardStatus.app)
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
MemeoAgent Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
Caffeine Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.83 GB
Total number of backups: 19
Oldest backup: 2014-04-28 18:55:47 +0000
Last backup: 2015-03-30 15:07:42 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
25% iTunes
9% Image Capture Extension
9% WindowServer
7% HP Product Research
7% HP Device Monitor
Top Processes by Memory: ℹ️
335 MB iTunes
232 MB com.apple.WebKit.WebContent
180 MB SophosScanD
172 MB InterCheck
163 MB Finder
Virtual Memory Information: ℹ️
2.28 GB Free RAM
2.98 GB Active RAM
2.24 GB Inactive RAM
1.09 GB Wired RAM
666 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 1, 2015, 11:14:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
Apr 1, 2015, 10:51:09 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
Apr 1, 2015, 10:51:00 AM Self test - passed
Mar 31, 2015, 10:57:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
Mar 31, 2015, 10:56:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
Mar 31, 2015, 02:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
Mar 30, 2015, 09:58:02 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
Mar 30, 2015, 09:57:20 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
Mar 30, 2015, 09:52:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
Mar 29, 2015, 10:50:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
Mar 29, 2015, 10:48:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
Mar 29, 2015, 10:48:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
Mar 29, 2015, 10:43:01 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
Mar 29, 2015, 10:42:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:04 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
Mar 29, 2015, 10:39:51 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
Mar 29, 2015, 10:39:43 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
Mar 29, 2015, 10:39:33 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
Mar 29, 2015, 10:38:08 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
Mar 29, 2015, 10:35:40 PM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
Mar 29, 2015, 09:39:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
Mar 29, 2015, 09:02:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
Mar 29, 2015, 08:57:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
Mar 27, 2015, 12:50:20 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
Mar 24, 2015, 09:13:40 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
Mar 23, 2015, 01:13:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
Mar 23, 2015, 12:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
Mar 22, 2015, 09:58:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
Mar 22, 2015, 09:49:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
Mar 22, 2015, 09:48:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 507
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Seagate Wireless 1 TB
SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. iPad
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[running] com.memeo.Memeod.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
gfxCardStatus Application (/Applications/gfxCardStatus.app)
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
GoFlex Home Agent Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
MemeoAgent Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
Caffeine Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Growl [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.83 GB
Total number of backups: 19
Oldest backup: 2014-04-28 18:55:47 +0000
Last backup: 2015-03-30 15:07:42 +0000
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
25% iTunes
9% Image Capture Extension
9% WindowServer
7% HP Product Research
7% HP Device Monitor
Top Processes by Memory: ℹ️
335 MB iTunes
232 MB com.apple.WebKit.WebContent
180 MB SophosScanD
172 MB InterCheck
163 MB Finder
Virtual Memory Information: ℹ️
2.28 GB Free RAM
2.98 GB Active RAM
2.24 GB Inactive RAM
1.09 GB Wired RAM
666 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 1, 2015, 11:14:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
Apr 1, 2015, 10:51:09 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
Apr 1, 2015, 10:51:00 AM Self test - passed
Mar 31, 2015, 10:57:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
Mar 31, 2015, 10:56:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
Mar 31, 2015, 02:05:12 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
Mar 30, 2015, 09:58:02 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
Mar 30, 2015, 09:57:20 AM /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
Mar 30, 2015, 09:52:27 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
Mar 29, 2015, 10:50:36 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
Mar 29, 2015, 10:48:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
Mar 29, 2015, 10:48:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
Mar 29, 2015, 10:43:01 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
Mar 29, 2015, 10:42:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:12 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
Mar 29, 2015, 10:40:04 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
Mar 29, 2015, 10:39:51 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
Mar 29, 2015, 10:39:43 PM /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
Mar 29, 2015, 10:39:33 PM /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
Mar 29, 2015, 10:38:08 PM /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
Mar 29, 2015, 10:35:40 PM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
Mar 29, 2015, 09:39:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
Mar 29, 2015, 09:02:38 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
Mar 29, 2015, 08:57:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
Mar 27, 2015, 12:50:20 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
Mar 24, 2015, 09:13:40 AM /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
Mar 23, 2015, 01:13:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
Mar 23, 2015, 12:32:04 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
Mar 22, 2015, 09:58:16 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
Mar 22, 2015, 09:49:55 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
Mar 22, 2015, 09:48:48 PM /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details] -
Another iMac Randomly Shutting Down!!
Hey Everyone. I'm new to the forums, though i've always used them as a resource over the years to learn more or troubleshoot issues. Hopefully, now, someone can help me with mine personally.. :-/
I have an intel 2.8gH Aluminum iMac that I purchased fall of 2007. Only now, almost 2 years later is it suddenly (just started yesterday) turning off randomly. Everytime it will not allow me to turn it back on until a minute or so has passed. I have reset the SMC as well as the PRAM several times. This afternoon, it is now to the point where I cannot even keep it running long enough to download an app to up the fan speeds. Although, I don't think it is overheating in the first place.
I'm really hoping it is just the power supply, as I've seen that be the fix for SOME iMacs i've found at other online forums. Though, the upper corner of my iMac is not hot or smelling burnt out at all. I have found more than several online forums of people complaining about their iMacs randomly shutting down, and am praying it is not the logic board, as that is a $900+ fix.
please, someone give me insight to how i can check if its the power supply or something else? I use this iMac for recording all of my music, editing video, and (of course) playing WoW lol. Currently using my 1st gen macbook.I bought my iMac 20" in May 2006. I had been very impressed with it until one day I shut it down to move it to another room. I could not get it to turn back on. I had to leave it unplugged for a few hours. Since then it has started randomly shutting itself down, turning itself off and not starting up again until I unplug and leave it unplugged for a few hours. I had purchased the Apple Care? Extended Warranty, and the fault occurred during this three year period, though I failed to take the fault seriously and did not phone during the period. It was just after the three year warranty that I phoned Apple Care? about it and everyone I spoke to said they had not heard of this problem occurring. I wonder now, why the Apple Customer Service Team don't visit the discussions.apple.com where they will find quite a significant number of like problems occurring with the iMac sold in 2006.
My reason for paying the nearly triple price point for an Apple Computer was the quality of the build and my expectation that I would get far longer life out of my purchase. I don't like buying throw away products and I gladly save and wait longer to buy better quality products. Just as an example and point of reference. In 2000 I purchased a second hand Dell with 8GB HDD and 256Mb RAM. I paid $1000 for it and I gave it to my father when I got this iMac and he still has it running today. It has not had a single hardware issue in nine years. Good luck I suppose. However, after spending around $3000 on this iMac, and Apple now telling me the Logic Board is generically, non specifically 'failing', it goes against my pure desire for non disposable, throw away products to buy another Logic Board for AUS $1064. For one, I don't believe it has given me anywhere near the life that I expected from a product with such a high price point and solid reputation for quality, nor do I feel confidence in buying anything more 'Apple' after the dealings I have had with them over this problem. I am amazed that Apple would sell a 'failing' Computer to their customers and then expect that the customer will spend more money, considerably more, on a product that may be equally faulty and that they will not stand behind either.
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