How I Solved the Problem of ATV Disappearing from the iTunes Devices List..
When I purchased the ATV early this week, it was running fine until I tried to change some settings i.e. making my macbook sync to an external HDD.
That's when the problem starts... I cannot see my ATV in the iTunes device list anymore!
Tried all the various tips in the forum but to no avail.
The weird thing is... if I set the connection like this..
Macbook --- Time Capsule --- ATV (Failed to see ATV in list)
Macbook --- ATV via Ethernet Cable (OK but problem of firewall error etc)
Macbook --- Time Capsule (connect with Ethernet) --- ATV (Sometimes ok but have firewall problem)
I can "see" that the ATV connects to the Time Capsule with no problem.
However, when I tried to "ping", I found out that my Macbook cannot ping the ATV thru the Time capsule even though I can "ping" other computers connected to the TC. In this case, the ATV got the IP address via DHCP.
The moment I changed to "Manual" IP settings, I can PING!!
That's when iTunes can list back the ATV in the devices list!!
Hope this helps for you guys.
That info has already been posted in the other threads. Tried it previously and still didn't work
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ATV not showing in the iTunes device list? Check your HTTP proxy config
Seems like many people are having trouble getting their ATV to show up in the iTunes Devices list. Here's my situation, and the root cause:
1. I have a small network at home consisting of one LAN with a number of computers, and a gateway router that provides DHCP, DNS and HTTP (web) proxy services
2. I found that my ATV would display in the Devices list only when the ATV and at least one Mac were isolated from the rest of my network; when I connected them back to the rest of the LAN the ATV disappeared from the Devices list (in the simplest case this isolation was a crossover cable between the Mac and ATV)
3. when connected to the whole LAN, the ATV could successfully contact the iTunes Store (trailers, etc) but would not show up in the Devices list
4. I could ping the ATV from the Mac running iTunes every time (i.e. I did not have a basic connectivity problem; e.g. "ping appletv.local." always worked)
5. I started with my ATV on v1.1, when I upgraded to 2.0 and turned on the the iTunes' "Look for remote speakers connected with AirTunes" option ATV always appeared in the speaker list (i.e. even when it wasn't in the Devices list)
I had gone through the Apple troubleshooting guides, with no change.
After a lot of elimination I discovered that my problem was with my web proxy settings: my Macs were configured to use my gateway router for HTTP, and it seems that iTunes connects back to the Apple TV via HTTP - these requests were sent to the proxy and rejected (as they were for an address on the inside LAN; this is the way my proxy was configured).
I fixed the problem by using a PAC file specifying my LAN as "DIRECT" (e.g. below). An alternative would have been to configure my proxy to allow connections from the LAN back into the LAN (but be careful about allowing access from elsewhere, e.g. the Internet).
Here's my PAC file: my LAN is in the 10.0.0.0/8 address space, domain *.home.lan. (iTunes seems to contact the AppleTV via it's IP address, e.g. http://10.0.0.169:3689/ript/fp-setup?fairPlayID=4a5...):
function FindProxyForURL(url, host)
// simple hostname
if (dnsDomainLevels(host) == 0) {return "DIRECT";}
// match Host against local domains (w/ optional :port)
var dom = /(127\.\d.d+.d+|.local.?|10.d+.d+.d+|.home.lan.?)(:d)?/;
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// should that fail to respond, go directly to the WWW:
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The reason the ATV was successfully appearing in the Devices list when it and a Mac were isolated from the rest of the LAN was that the Mac was unable to reach the proxy, and falling back to the 'DIRECT' connection.
Note: if you don't have basic connectivity, e.g. if ping appletv.local. doesn't work, then the above is almost certainly not your problem.
Ben
Message was edited by: af3556Hi There,
I have the exact same issue going on that this person described in this thread, but with the EXCEPTION in my case being that, after I have plugged my device into my laptop and uplugged it (about 10 consecutive times), my iTunes FINALLY recognizes my iPod Touch.
This is extremely frustrating to have to go through this scenerio each and every single time I want to synch and charge my Touch. Is there any way to correct it, so that the device would be recognized immediately when I first plug it in? It used to work this way (prior to the v.10 update, most likely).
Thanks! -
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How do we get the songs onto the ipod if it doesn't come up in the itunes device list?iPod appears in Windows but not in iTunes
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My iPod will not show up in the Itunes device list plus I get an error message
Hello!
My iPod will not show up in the Itunes device list plus I get an error message
" One or more devices is getting too much power from the USB wire" or sumptin like that.
I've tried this with two wires, so the problem is not there.
I reseted the iPod to factory settings but it didn't help.
Anyone??- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
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- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
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How I fixed my Apple TV dissappearing from my iTunes Device List
For those looking for a magic cureall you won't find it here.
The long and short of the matter, the problem was on my end. Specifically an element of my ethernet's driver configuration utility wasn't loading properly. So, the AppleTV would show up in my device list and then dissappear after about 5 minutes and the only way to get it to show back up in my itunes device list is to cycle the power on the AppleTV. Unfortunately doing this would cause the same dissappearing AppleTV out of my iTunes device list.
I'm one of those fools that bought that KillerNIC overpriced ethernet card and I had disabled the killernic tray application. As I recall I had some issues with my initial windows install and had to disable it to keep the computer from rebooting constantly. When I fired up msconfig and had teh tray application launch when windows boots up then the AppleTV showed up in my device list and everything was fine and is still fine.
I spent about 2 hours on the phone with Apple tech support, who were as helpful as they could be when the problem was on my end. They even transfered me to one of their product specialists and he had some suggestions, but we soon realized the problem wasn't with the AppleTV, but something on my end.
A few things to try, that the Apple tech reccomended:
-If you are connected with a wired ethernet, then plug the AppleTV directly into your computer (PC or Mac) with the ethernet cables. The ethernet jack on the AppleTV is autonegotiating so you don't need a crossover cable. We tried this on my PC and the AppleTV didn't show up in my device list. But when we tried doing this on my Macbook the AppleTV showed up just fine. Which showed both myself and the Apple tech that all is well with the AppleTV, but something in my configuration was amiss.
Don't waste your time on port mapping or port forwarding or any of that business, since the AppleTV is behind the firewall those sorts of things are not going to affect the AppleTV. Now the tech did say that some routers are flakier then others and a setting change or two might cause the AppleTV to stop working. His suggestion was to save my current setting and reset the router to default settings. Do not revert the firmware to an earlier version, but put the router settings for the current firmware into a default state. I know this is tedious, but if you are as frustrated as I was a few hours ago, then any suggestion to try is helpful.
For the record here is my system and network stuff:
router: Dlink DGL-4300 (V1.8)
ethernet: Bigfoot Networks KillerNIC (v3.1.2.3)
OS: WinXP (but the tech didn't think that the OS was the issue)
I guess the moral of the story is why did it work and what changed to make it stop working? I was 100% convinced that an iTunes update caused teh problem to fail, because heck it was working once and now it doesn't work and I forgot that one bit that made my setup nonstandard (the missing tray application).
Now this might not help anyone but me, but just on the off chance that someone else out there has more money then sense, bought an overpriced ethernet adapter, disabled the tray application, and is now having problems with dissappearing devices. Well, do I have a solution to your problems.
dsIt's not a matter of unpairing it from the iMac. You need to pair your iMacs remote to it and the ATV remote to the ATV. If you don't pair you iMac to it's remote, then the ATV remote will always be able to activate it, even if the ATV's remote is paired to the ATV (and vice versa).
In case you don't know how to pair the remote. Hold the remote aout 3" from the iMac and hold the menu and next buttons down for about 5 seconds. You will see a linked chain on your screen once there are paired.
Glor -
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you said its visible under "Sites and work-spaces" so what happens when you click on subsite, any error?
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