How I was able to get a Wireless-N FIOS Router

Question

Short story:
1. Order upgrade from current 5/25 to 35/35 Internet speeds
2. Request Wireless N Router to replace existing Wireless G router
3. Schedule date for installer to come & install N router (for me this is 29 Nov 2011.)
Long story:
I decided to switch my cellphone service from Sprint to Verizon, partially becuase there is a $10/mo discount for bundling cell service with my current FIOS Triple-Play service.  During this discussion the VZ rep suggested I could update my FIOS Internet from 5/25 to 35/35, get a bunch of additional HDTV channels, and switch my landline to what amounts to VOIP (VZ calles it Digital Voice) at a net increase in cost of about $13.50/mo.  (It is actually $20/mo more but switching to VOIP eliminates $6.50 in Federal tax.) This would get further reduced by $10.00/mo when I added the cellphone service.
In addition, if I signed up for a 2-year contract VZ would send me a $300 prepaid ZVisa card nexts Feb. This sounded like a reasonably good deal to me so after a few discussions I decided to do it.  
While talking to the VZ rep I asked about the Wireless N router. He said my current G router woudl work with the new service. I said I knew this but wanted the N model instead. He said I could get this from a local VZ Fios store. So I said OK, I'll call the store and find out if they have them in stock.  The rep was disappointed I didn't place the order then, but I wanted to be sure I could actually get the N router.
I used Google to find a VZ store near me. I called the number; it never answered. So I tried another store a bit farther away. The person there said he had to look up my account to check what equipment I had.  So I gave him all my info.  After a while he said he was unable to look up my account and that I should call yet another store.
I called that one and the person there said routers can only be ordered directly from Verizon, and that I shoudl call VZ Customer Service.
I called FIOS Customer Service instead (800-837-4966) and talked to a rep who took me through the whole FIOS upgrade process described above. I asked abotu the N router and he said he'd have to check on how those are obtained.  I explained to him the story abotu beiung unable to get one at a store, so he put me on hold and finally came back saying a tech would come to my home and install it.
So he scheduled the 35/35 upgrade, additional HD channels,  and the phone switch for the early morning of the 29th, and the tech to come and install the new router between 7:30 and 10:30.  Here's hoping it all goes ok.

Answer 1

This should get you started. I can point you to many places, but
http://en.wikipedia.org/wiki/Verizon_FiOS
Pasive Optical Network. Most  customers really don't need to know all the nuts and bolts.
http://en.wikipedia.org/wiki/BPON
GOOD LINK Anti-Phish. I never viewed this list. Cool.
http://www.dslreports.com/faq/16637
Optical Network Terminal (ONT) is a type of NID used with fiber-to-the-premises applications.
Various models used.I had one of the first ONT 610X, I now have 612. I also believe they use Motorola ONTs?
http://en.wikipedia.org/wiki/Optical_Network_Terminal#Optical_network_terminals