How install HP officejet printer 8600 Plus without a cd drive?

How do I install my new hp Officeject Pro 8600 Plus printer on my Mac that does not have a cd drive? Can I get the software online?

http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?product=4323648&lc=en&cc=us&dlc=en&lang=en&cc=us
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  • Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

    I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and  installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either.  And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
    ( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

    Hi lahrm
    I understand  you are having issues scanning on the Maverick.
    I will be happy to assist you with this.
    I have included a document for how to scan on the Maverick.
    I have provided a document for connection issues.
    This document provides directions for scanning to a network folder.
    If you need more assistance just let me know.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • How or where do I find the printer year? HP OfficeJet Pro 8600 Plus

    How can I get the printer year for the HP OfficeJet Pro 8600 Plus? I have looked in printer staus report and the various labels I can find on the printer itself. I'm sure I'm just missing it.I bought it new, so I do not have any reason to think the information was removed prior to purchase. Thanks

    The printer status report has in line 47 the date (rounded to the week) the printhead was installed.  Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

  • How do I print 4x6 photos on an HP Officejet Pro 8600 Plus via Windows Photo Viewer or Gallery

    Dear Experts, I've got an HP Officejet Pro 8600 printer with just one paper tray in which I loaded 4x6 photo paper.
    The printer was purchased in January 2014, the latest drivers are installed. Now I would like to print a single 4x6 photo using Windows Photo Viewer or Gallery.I loaded the 4x6 photo paper  into the tray as indicated by the little icon labeled 4x6in, so I suppose I got the HW part right. It's just the SW part which gives me a hard time. The available paper size options in Windows Photo Viewer and Gallerydon't include photo paper sizes, just the standard paper and envelope sizes.Hence I checked in the HP Printer Assistant in "Set Preferences" what kind of paper sizes are available, and there is exactly the same list as proposed by Gallery, missing photo paper sizes. So I guess Gallery just picks the sizes from the driver and ther are no photo paper sizes. This is an issue because I prefer to print from my PC using Win 7 or Win 8 and not from a SD card or a USB stick. Any help is very welcome, thank you in advance!   

    Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6,  5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats  you are limited by the driver to what is typically available in an office, in this case:  A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

  • How do I get the HP OfficeJet Pro 8600 Plus to print only black or grayscale? What is the procedure?

    How do I set my HP OfficeJet Pro 8600 Plus to print only black or grayscale?  What is the procedure?

    Hi, Looks like you have to do this from the aplications. Here is the procedure from its manual, page #36: 1. Load paper in the tray. For more information, see Load media.
    2. On the File menu in your software application, click Print.
    3. Make sure the printer you want to use is selected.
    4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
    5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and
    white, click the Advanced button, and then change the Print in Grayscale option.
    6. Click OK.
    7. Click Print or OK to begin printing Regards.

  • Officejet Pro 8600 plus Printer

    I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'. 
    When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
    Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet. 
    This question was solved.
    View Solution.

    That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • [win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

    Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
    When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
    I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
    Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >  
    If I reinstall it will work only till my next restart.
    Any suggestions?

    @N3CR4, welcome to the forums
    I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
    I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
    Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
    Have you tried creating another User Account with Admin privileges and tried installing?
    Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
    Will the printer install successfully on another PC?
    Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
    Try unregistering and re-registering the Microsoft Windows Installer service:
    1. Click the Start menu and type " cmd " in the search field and press enter.
    2. Type in " msiexec /unregister " and then press enter.
    3. Type in " msiexec /regserver " and then press enter.
    4. Restart your PC and try the installation.
    Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
    Using System File Checker to Restore System Files
    I really hope the steps help, let me know the outcome
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

    An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
    Windows Server machine (there's a reason for this, so please understand that ;)  ).
    We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft.  Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
    came with Windows 2012 seem to work very well.
    PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services.  After doing all of that, the HP printer will not print anything.  It's like all print
    requests directly from the Windows Server go to Nil.
    Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles.  I even tried installing the
    HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints.  Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
    Client PC's can print to it directly.
    Does anyone have any suggestions we could try?  Thanks in advance.

    While it is quite a while since this was posted - I can concur a similar issue exists.
    We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil.  The print server is hosted on a shared DC.  Comparing to the initial posters details, for some reason
    it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
    I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix.  Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
    all of those failed then tried a stand alone server os machine as a last resort which worked fine.  Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

  • Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

    Hello!
    My Officejet Pro 8600 Plus printer
    - is connected to my Laptop (Win7 64bit) via USB cable
    - is connected to my router via WLAN
    - is configured to use ePrint with a registered mail address
    My Motorola Xoom tablet3
    - has Android Ice Cream Sandwich 4 installed as operating system
    - has the HP ePrint Home&Biz app installed
    ePrint
    - ePrint app is configured
    - the app identified/shows my printer as it should
    - I successfully registered to ePrint on the HP website
    - I am using a registered mail address for connection between app and ePrint online
    As soon as I select a document on my tablet and try to print it,
    - the app shows up a "rendering document" message for a short time
    - a preview of the document should show up, but it doesn't!!
    - I can see the selected document as "pending" print job
    - no documents will be printed
    - pending documents can't be deleted and remain in the tablet's display
    So, I desparately need help! Why does my printer not receive or print the documents from the Xoom tablet?
    Thanks a lot for your help!

    I understand that It was not a problem with the connection. When dealing with wireless networks, it is always a good idea to set a static IP.  It makes things more stable.  The reason I told you to enter Google's DNS was not to connect you to Google.  All a DNS does is create a pathway to the internet.  Once any device finds the internet via the DNS it then goes where it is supposed to.  It just uses the DNS as a referance for the internet.  Web services should work fine with your router DNS, I have just had more success using Google's public DNS.  
    You never mentioned wether you did all the power cycling that I asked you too.  I know it does not make sense, but power cycling everything on the network so it can all reconnect fresh, solves most issues like this one.  However, if you have power cycled everything and you are still having issues, then try removing the Xoom and the printer from the network, and reconnecting them.  Sometime, you have to completely remove the printer and mobile device from the networks and reattach them before they will comunicate.  
    If none of that works,  you may need to call the cloud services department to have them take a look at the issue.  You can find the number by logging into your ePrintCenter.com acount and looking under the help section.  When you get an agent on the phone make sure to tell them everything you have done, so they do not have you do the same steps.  Honestly at this point if it is not working the next step is a semi-full reset, which will cause you to loose your ePrint email address, as well as reset everything back to factory settings on the printer.  I am not allowed to share how to semi-full the printer via the forums, however the phone agents can walk you through one.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Officejet Pro 8600 Plus cannot print after OS 10.10 SW update

    My Officejet Pro 8600 Plus was working just fine with OS 10.9.  I got an email from HP that there was updated software for OS 10.10, so I  dowloaded & installed it, and now I get gibberish when I try to print anything -- a web page, email, Word document -- similar results for all.
    For example, for a Fitbit update email, the title "Weekly Stats" was printed, my name was printed, some images were partially printed, and all the remaining lines/descriptions were gibberish.  Maybe 20% of the characters were printed, the rest was blank space.  Looked more like Morse code than text.
    I reinstalled 3 times with the same results.  I installed the update via the app store, same results.  I used Time Machine to reset to yesterday, no impact, same results.  I can scan just fine.  Have not tested faxing.
    My HP Laserjet Pro M401dne was also updated and it still prints fine.
    Can I get and reinstall the OS 10.9 SW?
    Thanks in advancxe for any assistance.
    Kent

    Hi,
    Please check the following link first:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04473034&tmp_task=prodinfoCategory&cc=us&dlc=en...
    and the following link shows how to install new patch:
      http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04469325&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet Pro 8600 plus: trouble with double sided printing

    I have just installed Officejet Pro 8600 plus. My iMac is running on OS X 10.9.2
    I want to print a double sided brochure. And I have succeeded. However, the printing on one side of the paper is upside down.
    To achieve this:
    Print <Copies & Pages <Layout - turn on two-sided - long edge binding
    Layout direction is greyed out
    How can I fix this please

    Hello xxzz,
    Welcome to the HP Forums.
    I see that the flip on long edge option is greyed out for you when you try to print double sided. I will try to help you with this.
    Usually if an option is greyed out, it indicates that the software wasn't installed completely or correctly. That or the printer isn't capable of the task. Knowing that this printer is able to duplex, it could be a problem with the software/drivers.
    Try the following.
    Uninstall the software.
    Reset the print system.
    Verify/Repair disk permissions
    Re-install the software - software download
    Test to see if you're now able to choose the options.
    Let me know how things go, thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • Officejet Pro 8600 Plus prints with some programs, but not others.

    I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme.  My iPad and Dell will print without problems.  My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels.  It will not print using Appleworks or Office for the Mac.  The Mac recognizes the printer and will print the test page.  When told to print in Appleworks, the computer says it is printing, but nothing is happening.

    Hello homeonthefarm,
    Welcome to the HP Support Forums!
    I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
    Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
    When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
    I hope this suggestion helps.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Printer won't print - HP Officejet Pro 8600 Plus All in 1

    Hi,
    Please can anyone help me ?
    I have Windows 7, 64 bit HP computer with  a HP Officejet Pro 8600 Plus All in 1 Printer.
    It printed over the network/wireless yesterday. I then had a problem scanning to the computer so I followed advice on the HP community and uninstalled and re-installed the latest software/driver for the printer.
    Today it WON'T PRINT!! The printer has a connection to my router (Plus Net Technicolor N router) and shows the little symbol on the printer screen. I tried printing my work today and it says the printer is offline - it can't be as the printer is ON and has a signal connection. 
    I have uninstalled, reinstalled, turned it on and off on the printer, I've restarted the computer, I've unplugged and plugged in all of it - the router, computer and printer. The computer has the green tick to say the printer is the default and it is ready. It then says to check the network connection or it maybe to do with the firewall settings, but these I haven't changed for over 1 month and I've printed loads of stuff between then and yesterday.
    I desperately need my printer and short of going to have to buy a brand new one - I don't know how to fix it!!!
    Please can anyone out there help me??!!!
    Help!!!!!!!!!!
    Thanks for any helpful advice
    Victoria

    Just to say as well that on the top of the 'X there is a problem printing' At the top where it says the printer - it has on it 'Fax - HP Officejet Pro 8600'
    So it is trying to print from the 'Fax' part of the printer and yet when I change the printer device to the actual 'printer' part to default it always changes back to the 'fax' Officejet Pro 8600 Plus rather than the Officejet Pro 8600 Plus.
    I will uninstall all the elements to the printer and then find the latest driver to the printer and start again to see if that helps.
    Please help me!!!
    Thank you for any helpful advice
    Victoria

  • Now really can't print from Officejet Pro 8600 Plus

    This is my second attempt to get help.  The first help made it worse.  I had been unable to print from my wireless printer from my MacBook Pro, iPad, or iPhone.  After about 20 hours I got it to print from a cable (it sees my network but none of my devices can see it).  So I posted here asking for help and was told to uninstall the software, repair disc permissions, and reinstall the software.  But when I downloaded the new software my computer would not install it because it says it is for Mac System 10.7 or less and I have 10.10.  So now I can't print anything at all.  I need this for work.  Please help me fix it for real.  I can't take this any more.  
    This question was solved.
    View Solution.

    Thanks for providing that information JeanneS1. I have provided some more information that should help us resolve this issue. I know you have already spent a lot of time on this, but I am willing to continue trying to get this working properly over the wireless network. 
    Power cycle the router, restart the Mac and the printer.
    I would print off a Configuration Page to see if the printer still has a valid IP address.
    Try to access the printer's Embedded Web Server. If it connects then the printer is still on the network.
    If you don't have a valid IP address, once more run the Wireless Setup Wizard on the printer.
    Setup a Static IP address for the printer, this way the router will always assign the same IP address to the printer. Which should stop the disconnection.
    Here is a document on this issue. But for now just follow Solution two: Assign the printer an automatic static IP address under Mac. Printer Does Not Maintain Wireless Connection.
    Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete the old driver, click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in.  (Officejet Pro 8600 Plus)
    Here is a screen shot.
    Then test the printer.
    You might need to update the printer's firmware if you haven't already.
    How far is the printer from the router?
    Here a few causes of why the printer can lose the wireless connection:
    The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
    A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
    A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.
    The network connection is no longer active, or has low signal strength.
    The printer goes into sleep mode or standby mode.
    A firewall prevents the printer from accessing the computer and wireless network.
    What kind of router are you using?
    What kind of security are you using? (WPA2/WPA, WPA Personal, WEP)
    What band is the router set to? (2ghz or 5ghz)
    I believe by changing these settings on the router will help with this issue if it continues. You might need to contact the router company to make those changes.
    Make sure that on your wireless modem, the channels for 2.4Ghz and 5Ghz are fixed and are not set to automatic !!
    Select channel 6 for 2.4Ghz and channel 36 for 5Ghz frequency.
    Hope this helps get you up and running again.
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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