How is it I purchased a brand new phone less than 30 days ago and when defective I'm given a used phone and find a replacement sent slow mail?
I opened an account with added lines with Verizon about Nov 14th. Not 30 days has passed and yesterday in the middle of using my fully charged HTC One M8 Windows phone the screen went dark. I can hear incoming service but of course the phone is useless.
I was promised a replacement and told by the tier 2 support person last night that the replacement would be out overnight. I checked earlier and no status was available, and I checked now after waiting today for the phone, and now I see the phone was not sent overnight, and further that I will be sent a "like new" used replacement. I paid a substantial down payment and will be continuing to pay the new phone price, but now I am being given a used phone though still paying for new.
I am really unhappy about how this less than 30 day customer who is not going to a discount carrier is getting treated. Someone credited me for the few days service I am out...but that still does not resolve the used phone issue. Is this something I need to take up with the BBB?
Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act.
Similar Messages
-
Brand new Zen, less than 1 hour use..crashed and will not b
Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
SOME COMMENTS - IT has now crashed with less than hours use, it will not boot up, will not charge via USB,it's brand new.. so no. I hate this player. A player should never have this type of problems with less than hours use!!!
SUGGESTIONS - MAKE A PLAYER THAT WORKS
BATTERY LIFE - THe first time I used it, I had just had my friend transfer her music files onto it after doing the same to her player. I just wanted to make sure that it worked properly this was on the 8th of June
on the 9th I got on a flight and headed to the UK, I did not use the player at all, but I noticed that the battery life had slightly reduced even though the player was off.
On Saturday the 0th I went for a walk to and used the player for no more than 30mins.
Everything seemed fine, I adjusted a few settings like the sensitivity of the touch pad and put the player on shuffle. I got home, shut the player down and fell asleep.
Sunday (today) June th. the player refused to boot when switched on, it just hung on the floating creative Zen micro screen. I shut it down and it took ages for it to shut down even though it didn't fully boot up.
I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
The screen remains blank
It did not come with a mains charger, just a USB cable to charge via the computer
How can such a shoddy product be released?
I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1) -
Scratched Up Brand New iPod(less than 24 hrs) Under warrenty?
I have had my black 30G for 23.5 hours as of this post, I have moved after removing it from the box, once. I moved it in the apple issued case then in the breast pocket of my jacket, only other place its been is in my hand and my hands are not that dry. Its now completely scratched up, I am amazed at how much scratching has already occured. I am wondering A if Apple will replace it under warrenty, B if I should bother or is this just a 5G defect and what ever they replace it with will be the same way, C if anybody has used any third party scratch remover that works and wont damage the iPod /void the warrenty? Also any hints on maximizing battery life / why is it showing full charge after only 20mins of charging?
iPod 5G Black 30gig Windows XP Pro
HP T1000 Windows XP ProUnfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1) -
Brand new subscr. 2 days ago Online Nr. Never work...
I'm SOO grateful for Skype! Has open a window for sharing w/my family
from Chile in a wonderful way! Now my mother is facing serious health problems
and must be in contact w/me here in the USA! It's URGENT so I decided to subscribe
to your discounted offer to Online Number for a year to no avail! Please I beg of you
take this in your hands and make it work. Thank you for all the help you can give us!
The number in question is: xxxxxxxxxxxxx Thanks Again!!!Have you tried this.
First check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You! -
I recently purchased a brand new Airport Time Capsule 2TB. I already am using the previous generation time capsule to back up all my computers data. May I ask how can I complement the usage with my new time capsule?
By default your new Time Capsule will broadcast an unsecured wireless network with a network name of something like: Apple Network NNNNNN
Most likely your iMacs will be connected to the wireless network created by the Virgin Media router. However, both should see the Apple Network under the AirPort icon's drop-down menu as another wireless network that they can connect to. Is this not the case? -
How do I know if my brand new Mac mini (late 2012) really has Mac OS X 10.9 Maverick preinstalled, as stated when I bought it, without opening the box and booting the device? It says "Copyright 2012 Apple Inc." on one of the sides of the box, which makes me uncertain.
If it does not have Mac OS X 10.9 Maverick preinstalled I might have bought an old device, in worst case as old as a year or more.
/BirgerThe late 2012 does have USB 3 !!
I specifically waited to purchase a Mac Mini
until USB 3 was made available.
Look at the diagram (picture) on the bottom of the box. The diagram that details which ports are available on the unit.
If you see 3 after USB.. then it is a late 2012 Mac Mini.
Looking at my box it clearly says USB 3.
I don't think there has been any changes to the Mac Mini since late 2012.
other than the pre-installed OS being Mavericks now..
You will want USB 3!!!
My box also indicates it is version 2.6 (just above the Airport ID).
(Mine is definitely a late 2012 model). -
I just purchase a brand new mac computer and I need to purchase new adobe CS software for work. Do you know if Adobe CS5 Design Premium-Mac is compatible with new mac computers with the updated Yosemite software? *No previous adobe CS software versions are on this computer
There are known technical issues with any older version on Yosemite, even CS6. Some can be worked out, others may not be relevant to you, some will remain unsolved.
Mylenium -
If I purchase a brand new I-mac today do I have to run OS Lion or can I load Snow leopard?
If I purchase a brand new I-mac today do I have to run OS Lion or can I load Snow leopard?
Just faced that question, and the answer should be that you can run SL on the latest iMac.
(Our scenario: Bought 3 iMacs in August. Was surprised -- and relieved! -- to see that they arrived with SL installed on them, and grey system restore disks. One of the machines was DOA. Futzed around with it for 6 weeks trying to get it to work, decided it was dead, drove it 4 hours to the nearest Apple Store. They gave us a new iMac, which when we got it back, turned out to have Lion on it. Popped in one of the three grey restore disks that had come in August, installed SL, it works without any problems.) -
i just bought an iphone 5 and the pin is missing, how can i verify it is brand new and i was not sold a refurbished phone
after reporting a fake problem, i was asked for my serial number, i entered it and got this message
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Doesnt this mean this a returned/refurbished iphone? it was sold as brand new -
Just purchased a brand new MBP, and all programs look awesome on it except the one software program where crisp display is required - PSE11. I really need to know my options, is this a fix in the near future? Is PSE12 retina display friendly? Any other options? Thank you.
I am not a Mac user, but your problem is the same with other HDPI high resolution displays.
See that discussion on the feedback forum:
http://feedback.photoshop.com/photoshop_family/topics/please_add_retina_support_to_photosh op_elements_11
Nobody can tell if future versions will solve the problem, but don't expect a fix for PSE12.
shoregrl20 wrote:
Just purchased a brand new MBP, and all programs look awesome on it except the one software program where crisp display is required - PSE11.
I completely disagree about the 'crisp display' requirement. Photo editing on computers has its own requirements which do take into account the practical resolution of the display, its size and viewing distance and the fact that you have to work alternatively on the whole image or the pixel level. Working comfortably without straining your eyesight means a lot of things including display size and viewing distance (good : 24 to 27" at 80 - 100 cm) with optimal resolution : 1920 x 1200; good colour fidelity and absence of reflections.
If you compare side by side HDPi vs more standard displays, you won't see the difference in a normal editing session, only if you look closely for a long time at a still image.
Standard displays are crisp enough, don't be fooled by the marketing trick of the higher figures. Even 1920 x 1200 resolution is more than enough for a 15" display. Spend the price difference on a good and comfortable. external display. Make use of the shortcuts to quickly zoom and pan in your images. -
Brand new iPad 2 32GB with 3G. When I hooked it up to my computer, the capacity bar had 11.4GB full in the "other" category even though i haven't synced anything yet. What does the "other" category consist of and how can I fix this?
The iPad was sealed in the box when I got it. It had the plastic screen protector wrapped all around it and when I powered it on for the first time it displayed the "connect to iTunes for setup" message displayed. The only other thing I can think of is if the person I bought it from had ordered it through Verizon on and the iPad was set up on a number on his pre-existing verizon account. My question is should I just keep using it and consider myself lucky? Since there is no way for Verizon to charge me for the usage because I never signed a contract. I realize that if it is on the account belonging to the person I bought it from, they will eventually figure this out and shut it off. But I might as well use it in the meantime right?
-
Hi. I am using the iPhone 4S and when I'm searching for places using Google it does not automatically detect my location. How do I change this? FYI...under settings i have it set at "Use new precise locations from my device."
If you are missing using google maps - try the Nokia map app called "here"
-
Hello guys..!! I have got my new iphone 4 2 days ago.The same day it got a problem of auto restart in every 1, to 2 minutes. I updated and restored it many times...but of no use... can any one help me how to solve this problem..!!
Go to Settings/General/Reset - Erase all content and settings. the connecto to iTunes and restore as a New phone. Do not restore any backup. If the problem persists you have a hardware problem. Take it to Apple for exchange.
This assumes that the phone is not hacked or jailbroken. If it is you will have to go elsewhere on the internet for help. -
I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine. I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?
I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine. I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?
-
My iMac keeps crashing after AHT checked out. Running 10.7.4. Purchased this mac new about 2.5 years ago. Mail crashed and I can't get it to re-import mail. Safari crashes often. Entire computer crashes at least 2 times a day. I ran permessions in utiltiies. Do not know where to go next?
Good afternoon,
I have followed all previous describes steps and all has been great for a week but just crashed again....
Fri Sep 14 19:12:03 2012
panic(cpu 1 caller 0xffffff8000301702): "new_vnode: vp (0xffffff801f93a078) on RAGE list not marked VLIST_RAGE"@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:3546
Backtrace (CPU 1), Frame : Return Address
0xffffff80e87bb760 : 0xffffff8000220792
0xffffff80e87bb7e0 : 0xffffff8000301702
0xffffff80e87bb870 : 0xffffff80004ddf0c
0xffffff80e87bb960 : 0xffffff80004f1f7d
0xffffff80e87bbb20 : 0xffffff80005041db
0xffffff80e87bbb50 : 0xffffff80004d4c8f
0xffffff80e87bbc00 : 0xffffff80004d3eda
0xffffff80e87bbe10 : 0xffffff8000319293
0xffffff80e87bbe70 : 0xffffff800030613c
0xffffff80e87bbf50 : 0xffffff80005cd61b
0xffffff80e87bbfb0 : 0xffffff80002daa13
BSD process name corresponding to current thread: backupd
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 82852757487046
last loaded kext at 29873830462021: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f81101000, size 241664)
last unloaded kext at 14387986152655: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80791000, size 12288)
loaded kexts:
com.FTDI.driver.FTDIUSBSerialDriver 2.2.14
com.eltima.ElmediaPlayer.kext 1.0
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleUSBCDC 4.1.17
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AudioAUUC 1.59
com.apple.driver.IOBluetoothSCOAudioDriver 4.0.5f11
com.apple.driver.IOBluetoothA2DPAudioDriver 4.0.5f11
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.GeForce 7.1.8
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Atheros40 504.64.2
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleUSBOHCI 4.4.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.5f11
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Maybe you are looking for
-
I am running Firefox 34.0 on Linux (Fedora 20, KDE desktop). I checked the Mozilla download site and it says I have the latest version. When I right click on a JPEG file to save it, I get the "save image as" option, but when I select it, nothing happ
-
Best way to return an array of values from c++?
I have a a group of structs made of a mix of primitive types in c++. I need to return these to Java but Im not sure the best way to return them quickly. Should I create a class corresponding to the structure in Java then create the class in C++ and s
-
Hi guys We know that in Timesten, we can create active-standby pair, or have a master node and several backup nodes. But is it possible to have multiple master nodes to replicate the data to one backup node to avoid single-point-failure? Thanks
-
My PC said Firefox Plugin Container is not working, have a solution?
Description Faulting Application Path: C:\Program Files\Mozilla Firefox\plugin-container.exe Problem signature Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 1.9.2.3855 Application Timestamp: 4c48d590 Fault M
-
Why won't my ipod shuffle charge in a portable USB charger?
Why won't my ipod shuffle charge in a portable USB charger?