How long do you have to stay away to be treated like a new customer?

Comcast offers these great deals to new customers, but won't do anything to try to retain loyal customers who are sick of their bills increasing. Right now I am paying $30 more per month for internet only than a new customer would pay for the same internet speed, plus local channels and HBO. Customer service won't do anything to help, other than offer to downgrade my internet speed. How long do I have to not be a customer to be treated the way they treat new customers?

shannons1-
I apologize for the delayed response. I have sent you a private message regarding your concerns.
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