How long does a new phone line take to fit? Patien...

I ordered a new phone line in April and was given a date of 1st May 2013 for the engineer to call.
Having booked a day off work for the 1st May I got a text the evening before to advise that extra work was required on the lines outside my home and that they would be in touch soon. On 17th May I got another text to advise that my order for telephone and broadband had been CANCELLED. I phoned and a new order was placed (with a half-hearted apologies for the incorrect cancellation).
Text: 20th May. Apologies for the delay in booking an appointment.
Text 21st May: BT here. Your phone service is ready for you. You can find a phone's number by calling 17070 from it.
I did not not have a phione line.
Text: 30th May. To advise a new number.
Text: 30th May: Apologies for the delay in booking an appointment. Due to necessary additional engineering work. Next update will be 6th June.
Text: 5th June: BT here. Just to confirm you've set up online billing with BT, If you didn't please let us know at ... I didn't set anything up as far as I know.
6th June:  Apologies for the delay in providing your service. No updates. Escalated the lack of infpormation and hope to have more news tomorrow.
7th June:  Apologies for the delay on your order. I can confirm that we are awaiting the outcome of our escalation with our suppliers and are confident of haveing (sp) and (sp) update for you on 11/6.
Now, I am quite a patient person but I need a landline. I live 60 metres or so from a Post Office and even less from a main road. I can see a telephone pole from my back garden just 50 metres away. My neighbours have landlines. Why can't I have one?
S

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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