How long does it take for a line to be reset?

Question

I had an enginee visit yesterday morning and he had checked my connection and requested for my line to be reset. My hub has still not recieved a reset. I understand it takes 48 hours to stabelise but my line needs to be reset 1st which mine is still sitting on the same profile. How can I can get more information on what is going on and why the delay/? 

Answer 1

He did as I live so close to the exchange less than 300 meters I am connected straight to the exchange rather than a cabinet so there was no reson for my connection to be under performing. He turned off all unessercery socets and set me up with a master socket and run tests and said that I he was going to request a reset my line. And make note to keep Fast on.   
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ33025488
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 04/05/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
1 days, 01:06:16
6. Bandwidth:
448 / 8128
7. Data sent/received:
178.0 MB / 1.3 GB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-ZN23
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS disabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
6
14. 5 GHz Wireless network/SSID:
BTHub4-5GHZ
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS disabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
36
18. Firewall:
Default
19. MAC Address:
cc:33:bb:ac:ae:ec
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Fast
23. Software variant:
24. Boot loader: