How long does it take for Orange to transfer my phone number contract to payg

Question

I have been with Orange on contract since 2000, and decided to leave.I let Orange know in advance of my contract expiry on 22/6/15.They said I could not have a payg sim so far in advance.I rang two weeks before the contract expiry and they said they would send me a payg sim.They sent it to an address which I have never lived at, and which has never appeared on my bill.I went on holiday.When I came back the new sim had not arrived so I phoned Orange. They said we have sent it to an address in Bedfordshire which you have never lived at. Never mind we’ll send you another payg sim to your home.By now we are nearly a month after my contract expired.I have received the payg sim and the mobile number attached, I managed to get the temp number topped up and requested they transfer my number on Weds 22/7/15.By today Monday I have lost five days of business and my old number has not been transferred. I rang them twice on 23rd July, and again twice on 24th often to find out that they charge me 25p to get a message saying they are not open, so that’s £1 so far. And again with 20 minutes holding listening to music at lunchtime totals £1.25.Over the weekend make that £11 (had to top up).The phone number &*()_  i want to keep is now dead and has stopped taking voicemails.I need this number as it is on all my business cards and website.When you do finally get the number working on payg, I will then get Orange to supply a pac code and move to a different provider.One of the many departments I spoke to yesterday on your 25p line said I should give you a month to get out of the contract. I said I am on payg and I will go when I like!This abysmal level of service for 15 years is why I am leaving orange.The people on the 25p line also have a very poor understanding of English and are more interested in parroting that EE is a great service provider with a good network or some such nonsense.I hope they get my number working so that I can get off Orange network. at the time of writing 5 days and counting so far to transfer a number. At various stages the customer service line have said that I have never been with orange, (after 15 years of once a month bills), they have laughed and said no managers are here at weekends and put the phone down on me. They have given me a manager to speak to, who has given me an incorrect pac code to go to another network. The manager has not been contactable since. And every time I ring they say you must give it another 24 hours or 48 hours

Answer 1

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James