How long does it take to get a warranty replacement solid state hard drive? I have been waiting 3 weeks

Question

When I updated to Mavericks, I received a warning about possible issues with my MacBook.  The next day, October 24th, I brought it into the OakBrook, IL and the Genius was not aware of any notification, so he simply told me to be watchful for any problems.  October 28th, my hard drive failed.  I traveled to Minneapolis for work and brought my MacBook to the Mall of America Store on October 29th, where the Genius said that I needed to get my hard drive replaced. They thought they would get the replacement drive in stock and repaired within a couple days, but stock never arrived and I had to return home November 1st.  From there I called several Chicagoland stores asking if they have the drive in stock, and they could not tell me.  I called Apple's customer support and they, in turn, told me that they cannot tell me if specific stores have it in stock.  They told me I would have to contact the store to find that out!  November 2nd, I resorted to going to the biggest store in Chicagoland, the store on North Avenue in Chicago.  My Macbook has now been with that store for 11 days.  Each time I call the store they tell me that the shipment has not arrived, but cannot provide any eta information. This must be a very large problem to cause such a back-order.  What expectation can be set on the replacement arriving?
I have been a huge proponent for the gold standard Apple has typically set with support & customer service.  Unfortunately, this latest situation has been a complete debacle and has really shaken my confidence.  Any help would be most appreciated.

Answer 1

the users here can not give you a timeframe on backordered parts status.
Apples 'gold standard' service can not make older parts manufacture materialize faster than is empirically possible.
contact Apple on status
Peace