How long does it take to get approval from iTunes Connect and how do I find out if they are working on it?

How long does it take to get approval from iTunes Connect and how do I find out if they are even working on it? I'm not really sure if my application was even delivered - from the links in IBA. Any suggestions how one might push the right buttons at Apple?
Also went around in a big circle trying to get beyond the confusion of not having the right Apple ID when I've had it a long time. Confusion abounds and learning this forum also takes a new degree of patience. Humbling to say the least :-)
Anyone been there done that?

[email protected]
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

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    [email protected]
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    …support phone number call +1 (877) 206-2092.
    Global Phone Support
    We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
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