How long does it take to get mail from adobe??

hi, i have lost my photoshop elements box with my serial code and i chatted with one of the adobe team members and they asked me to send them the invoice and i did and then they said they will give it to someone higher up to send me mail to give me further assistance but i am wondering how long does it take to get the mail.
thanks
Benjamin

[email protected]
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

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