How long does it take to get the box to ship my Nano in???

I sent a repair request for my Nano (the one on recall) and I only get 10 business days to get it back to them. I submitted the request on Nov 12th, received and e-mail stating I would get the return packaging in the mail in 1 to 2 days. Still have not received it and e-mail also stated if the item is not sent in the 10 business days then it would be rejected.
So what they wait until the last day to send the shipping package so you lose out on getting your item repaired or replaced?? Your also instructed not to use your own packaging.... This really stinks and if this is the case, I just won't purchase another Apple product, that is bad customer service!
Anyone else having this issue??

I have the same issue, Submitted on Nov 13, and no box and the 10 days is almost up. I don't suspect anything nefarious, and probabaly just resubmit it after the 10 days are up. I see no other way to contact support about the lack of a shipping box.

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