How long does it take to reconnect back to BT from...

Question

I've ordered BT infinity which means I have to get my line from BT again, when I ordered, I was given the date of 1st March to connect both the line & infinity with the timeframe of 8am-1pm. However, my current line provider rejected that date, and I got a new line activation date of 8th March, no timeframe(didn't notice this until today). I have manually rescheduled the infinity install for the 8th as well, 8am-1pm slot. As it says on my 'services' page, the line will be activated 'up to midnight', I am worried the infinity guy will turn up, and not be able to install infinity because the line still isn't a BT line.
Is this likely, and would a call to CS be any help if so?
TIA, Dave.
Solved!
Go to Solution.

Answer 1

I don't think so. If it's a sim provide (infinity and line on the same order) I'd expect there to be something inbuilt into the system that ensures the telephone side of things is done first thing.
That's an expectation, not a fact I know of a few people who have migrated back with no problems. But similarly, there have been a few post on here where it's failed. I guess you just need to wait and see!
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’