How long is the Music Store going to be down?

I've been using the iTunes music store for a couple years and now, just before I'm about to deploy and need to get a bunch of music, it shuts down. I haven't been able to get anything for 2-3 weeks.
I click on it and I get "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
Is anyone else receiving that message?
I turned off both Windows (I run XP) and McAffee Firewalls, but had no effect. Neither did reinstalling iTunes. Currently on a LAN and have never had any issues with iTunes before.

I also tried checking for updates, but iTunes said the iTunes update server could not be contacted.

Similar Messages

  • Help - I can no longer access the music store and I am rubbish on computers

    I know this topic has come up before on this forum but I had trouble following it all! I just upgraded mt itunes (big mistake) and now I can't access the music store. When I try it says that the network connection was refused. I am running Norton but even with eveything disabled it didn't work. I ran diagnostics and got the following:
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    TOSHIBA Satellite A100
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
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    ATI Mobility Radeon X1600
    Mobile Intel(R) 945GM Express Chipset Family
    Mobile Intel(R) 945GM Express Chipset Family
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    Adapter Name: {7B89FA63-2E9E-4BB7-9D0B-F7C73E66FF1C}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.103
    Subnet Mask: 255.255.255.0
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    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Mon Dec 17 15:24:11 2007
    Lease Expires: Tue Dec 18 15:24:11 2007
    DNS Servers: 194.168.4.100
    194.168.4.100
    194.168.8.100
    Adapter Name: {3B75926A-D6EC-4D56-B234-5EBEF8F8D0E1}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 0.0.0.0
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    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 163.1.2.2
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    DNS Servers:
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    Online: Yes
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    Thanks!

    I'm having the same problem. Please help. Keeps saying internet connections timed out. Internet connection is fine. Can someone suggest an idea. Earlier today it let me start downloading songs now I can't get in

  • I have used I tunes to download music with a paid I tunes card. I can no longer open the music store to download my music.  When I do open the music store it fades in and out, preventing me from downloading music.

    I can nolonge download music from I tunes, because the music store page fades in and out and will not remain permanent to allow me to download music with a pre-paid I tunes card.
    Also, why is it you can only download music to an I-pod from one primary computer.  Is there a method that will allow me to download music from a variety of computers.

    it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

  • Tip - how to collapse the Music Store banner

    I was going to ask this as a question, as what I wanted seemed impossible. But when I finally discovered how to do it, it was so simple I would like to share this with other users.
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  • How long is the education discount going on?

    I am going to college next year and am looking to buy a macbook, however possibly not at the beginning of the year as i already have a computer that will work(but its OLD). Does anyone know how lng the discount is going on for college students?

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  • How long is the damned thing going to say "waiting" before it actually downloads?

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    A long time. Give it half an hour, if the loading bar hasn't moved, then restart and the DL should pick up from where it left off.

  • How do I download my music onto another computer, when I no longer have the music on another computer, ipod, or any other storage device?

    Just as it says: How can I download music again that I have already bought and downloaded once on another computer?
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    Whether you can re-download your past music purchases will depend upon what country that you are in. On the iTunes store home page on your computer there should be a Puchased option under Quick Links on the right-hand side of it - go into that and see if music is an option for re-downloading
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  • HT2688 How do I transfer songs that I downloaded from my computer to Iphone 3g to my new Iphone 4s. I no longer have the music on my computer because it crashed and when I had it fixed itunes showed no signs of any of my music.

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    It has always been very basic to always maintain a backup copy of your computer for this very occasion.
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    My pc crashed and i no longer have the music i used to have, how can i sync my ipod  w/ out loosing  all of my  music.  and also how do i update  my ipod only has  a partial version of ios4

    It has always been very basic to always maintain a backup copy of your computer for this very occasion.  USe your backup copy to put everything on the new computer, then sync.

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    Hi like the music store how to I get to see what movies are available and where ?

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  • Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

    HELP! I have tried everything...I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
    I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
    Subj: Re: Connect; Follow-up:
    Date: 1/19/2006 6:04:50 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
    We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
    If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
    http://www.info.apple.com/kbnum/n301476
    If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
    1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
    http://www.apple.com/itunes/download/
    2. Click the link below to launch the iTunes application and view the gift page.
    http://www.itunes.com/go/songcode/
    3. Click Redeem.
    4. Copy this gift code and paste it into the Redeem code entry box.
    Again, we're sorry you are still unable to connect to the store.
    First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
    http://www.apple.com/itunes/download/
    Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
    * Firewalls
    * Internet security software
    * Privacy filters
    * Web accelerators
    * Ad filters
    If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Thank you for your response. I am curious to know why if iTunes does not
    answer non technical questions, why I received information when I replied to this
    email. Listed below are the previous threads providing technical information.
    Furthermore, if this is email is for billing disputes, I would like to have
    my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
    purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
    I previously sent an email requesting credit on approximately January 2,
    2006, and failed to receive a response. He never received the gift, or any
    instructions about how to download the tv show, and I do not show a credit
    appearing on my credit card. I would like to have credit for services not received.
    Please credit the following card #XXXX
    Thank you.
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/18/2006 2:21:12 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store.
    The iTunes Music Store team answers non-technical questions about billing,
    customer accounts, downloading music, and iTunes Music Store content.
    Many questions about your iTunes software can be answered by choosing “iTunes
    and Music Store Help” from the Help menu.
    For online information, visit iTunes Support at
    <http://www.apple.com/support/itunes>.
    To access the discussion boards for iTunes and other Apple services, please
    visit
    <http://discussions.info.apple.com>.
    For support for your iPod, please visit:
    <http://www.apple.com/support/ipod/>
    If you require assistance beyond the complimentary support available online,
    please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
    is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
    may be a fee associated with the call.
    Sincerely,
    iTunes Music Store Support
    Need a quick answer?
    iTunes Music Store Customer Service:
    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

  • For those experiencing problems connecting to the Music Stor

    I sent the following comments through feedback to Apple:
    Since upgrading to iTunes 6 I've lost the ability to connect to the Music Store. I can browse, but I can't buy anything. I get an error message (-9813). I went to discussions to see if I was the only one having this problem, but I see that many people are experienging it.
    I went to iTunes support, and followed the troubleshooting steps stated there:
    http://www.apple.com/support/itunes/musicstore/connect/
    but it didn't work.
    I then noticed that not only I wasn't able to connect to ITMS, but the same problem occurred when I tried syncing my computer with my iDisk (Through system preferences), and also when I tried to connect to home page through iPhoto, or when I try to backup to my iDisk (using Backup 3).
    I first thought, as many in these discussions, that there is a problem with the Music Store, but I think the problem seems to be .mac related. And more precisely, with port 443, which is the port used for SSL and HTTPS connections.
    Speaking of HTTPS, let me tell you that when I try to connect to a HTTPS site, like the Apple store, for example, I get a message stating that Safari doesn't recognize Apple's own certificate to grant access to that page.
    I also thought the problem could be with my ISP, but I've been working with it for a long time now and never experienced a problem with it. Everything started happening after upgrading to iTunes 6.
    I have no idea how to correct this problem, I believe I'm not the only one.
    Juan

    Try this
    Cannot Access the Internet If Proxy Settings Are Incorrect
    for the bar constantly loading, when that happens I click on the button to sign in (looks like an email address).

  • Accessing the music store in the first place

    everytime i click "music store" on my list it goes to the music store, but when i enter a song in the search thing, it keeps saying that there are all of these different errors. So I wait and try later, it still doesn't work. This has been happening for a few days now and I'm getting a bit angry. What is going on here?

    Here is how I fixed Error 5002. . .
    I shutdown iTunes.
    I logged into my .Mac account via Safari. I went into my profile and checked that the credit card info was up to date. (It was.) Then I logged out of .Mac.
    I reloaded iTunes. I went back to purchase Lost video. I logged in and it directed me to a screen telling me that my credit card info was about to expire. It was not. . the card was good for several more years but. . . .
    . . . it need that security code on the back of the credit card. I put that in and then hit OK. It updated my profile.
    I then went back in hit "Buy' again and it started to download. Took all of 1 minutes on work Broadband.
    Hope this helps. . . .

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