How long on average from order to install?

Ordered the FTTC Infinity 40/10 unlimited product on Friday 25th. Now Wednesday 29th and the tracker still indicates order pending for one of a number of reasons. They said from SKY LLU they don't need a MAC but have given one anyway. E-mailed support who said it will be done by Dec 2nd
Am I being fobbed off do you think?
What's been the length of time for an install for u guys?
Cheers

I phoned BT so no pending it just appeared next day... think the order number showed as a VOIxxx which indicated a telephone order.
If you want a bit of re-assurance you could contact the BT forum mods  http://bt.custhelp.com/app/contact_email/c/4951
and ask if they could confirm the installation date... as nothing appears on the system especially if you need need to book time off.
They may take 72hrs or so to reply due their workload.
I would think the system should have been correct by now. 
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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