How long should it take iOS 6.1 to load on my iPhone?

How long should it take iOS 6.1 to load on my iPhone? It's been 3 hours and it is stuck in the same part of the download.

I now have the new phone. The order number is still not appearing on My 02.
It turns out that when I bought the phone, it was assigned a new sim card/telephone number. Now there are two phone numbers on my o2 account - the one I use, the one that came with the new phone.
The order number is appearing under the new sim card's phone number, not the one I intend to use.
Hopefully, O2'll be able to update the order and link it to the telephone number I use. It's not a major problem (at all) but I'd rather have it connected to the number I use than a random number that came with the phone.

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