How long should the upgrade from iOS6 to iOS 8 take on an iPhone 5

Finally decided to upgrade my iPhone 5 from ios6??? to iOS 8 (which ever version is available today).
Backed up on iTunes first.
Launched upgrade from iTunes.
All seem fine until got a message that could not access phone because it was locked and should enter passcode to gain access.
Entered passcode and now on phone have progress bar which has not budged for about 3 hours.  No longer see phone as device in iTunes.
Should I continue to be patient?

Unless you have a very slow Internet connection it should not take 3 hours. On my 50 Mbps connecting it takes 15 minutes. While the phone is updating it may disappear from iTunes; that part is normal. But not for 3 hours. Was the phone ever jailbroken?

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