How long will it take? --OR-- Which order will arrive first?

Question

*So, let me fill you in on my order timeline (debacle)...*
• July 5 ... I placed order with AT&T *on the phone* for 2 16GB iPhone 4's with 2 new lines of service. (first time iPhone buyer, new -- actually, coming back -- to ATT after 11 yrs w/ Sprint.)
• July 7 ... I received and accept the Terms & Conditions agreement... but because of _order entry error_ my order could not be processed.
• After I make some twitter-gripes I get pinged by AT&T's social media team offering to help.
• With a couple of exchanges and phone calls, I was assured that my order would be fine -- my order can proceed even with the error/wrong information not needing to be fixed -- and should expect it in 7-14 days.
• July 12 ... I checked my order status online only to find that there is no record of my order.
• I called to find out what was up... I explained my story to the AT&T CSR and he took it upon himself to FIX the error/wrong info. _Little did I know that *this action would cancel my previous order and place a new one*, in spite of being assured that my previous order would remain in tact_.
• July 13 ... my credit card was charged for my order.
• July 15 ... my order status is available online... it says "processing" and is "backordered."
• July 19 ... an AT&T social media rep voluntarily calls me to connect me to an order rep... she tells me that I should have been told 7-14 BUSINESS days (which I have no recollection being told that, nor reading that in any documentation), and *given that my order was placed on July 12 (and NOT July 5)*, I "should expect delivery by July 29"! (CSR's words)
• July 19 ... went to physical ATT Store to place an order for 32GB iPhone4 -- intending to return 1 of the 16GB and pay the difference. _At this point I am running an "experiment" to see which order will arrive first_.
• July 20 / 9am ... the online order status check shows NO RECORD of my previously existing order -- where'd it go?!!?!?
• July 20 / 3:30p ... ahhhh... must have been a server glitch b/c I can see my order again.
• UPDATE: July 22 ... no change for my 2x16GB order... no change on my 32GB order.

Answer 1

my 32GB order arrived at AT&T Store… went to pick it up but could not walk out of the store with it lest the 2x16GB order get cancelled!!!!
The super-nice and cool CSR informed me that because I have a pending order tied to the number I am porting over, if I were to activate my new 32GB, then he’d have to cancel the 2x16GB order (as of today, that order is STILL backordered). What’s more, I cannot walk out of the store w/ the device because I paid for the “subsidized” $299 price point for a 2-year contract… and I can’t initiate a 2-year contract with out canceling the 2x16GB order!
CSR said he’ll hold my device until I receive the 2x16GBs.
I’m stuck… and so, I wait… again…