How long will you solve a complaint?

I met a problem of "your purchase could not be completed, for assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." and I contacted the support people following the URL, soon a mail came to my inbox and said "your inquiry is very important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available." blablabla, it was Apr 13th, and later I replied 2 mails to trace the status, but till now (Apr 17th), no more response was seen.
In the mail, I saw this: GCRM Case ID : *********, this seems to be the case ID, can I trace the status anywhere in Apple website?
I want to describe my problem once more here: I redeemed a $10 gift card, but I could only purchase musics and books, when I want to purchase any apps in App Store, the message "your purchase could not be completed, for assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." shows and I could not go ahead, but there was no problem when I download any free apps.
<Personal Information Edited by Host>

These are user-to-user forums, you are not talking to Apple here. You could try replying to the email again, or try the contact link again.

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