How long would apple  team take to delete remaining balance ?

How long would apple  team take to delete remaining balance ?
I asked them since 18th,Sep,2012. (with 2 mails) But there 's nothing happen now.
I think they would solve the ploblem in 48 hr, right?

Contact them again, ask them why it's taking so long and what the story is.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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