How long would it take the Apple Store to fix this common problem?
I have the 2010-2011 macbook black screen of death, some days it crashes at least 4 times a day! screen just blacks out and i have to restart. other than that everything works fine
http://oleb.net/blog/2012/05/15-inch-mbp-mid-2010-crashing-to-black-screen/
now here it says apple will fix this for free, so i scheduled a genius appointment for Monday, this guy here says apple just replaced the entire logicboard, how long should it take?
also how can Apple verify that i have the same problem? (I'm pretty sure it is the same problem)
I saved one of the error logs in a text file, maybe that should help.
Interval Since Last Panic Report: 52032 sec
Panics Since Last Report: 4
Anonymous UUID: A15EA0C9-0B51-413A-A168-86164B297557
Tue May 14 03:24:11 2013
panic(cpu 0 caller 0x5c223c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7ed37000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5a362188 : 0x21b837 (0x5dd7fc 0x5a3621bc 0x223ce1 0x0)
0x5a3621d8 : 0x5c223c9b (0x5c43928c 0x5c4a9800 0x5c447e60 0x0)
0x5a362278 : 0x5c33e608 (0x7fb1804 0x74ac004 0x100 0x5b8972b6)
0x5a3622c8 : 0x5c335601 (0x74ac004 0x100 0x5a3622f8 0x5c213778)
0x5a3622f8 : 0x5ca589a6 (0x74ac004 0x100 0x438004ee 0x5a362308)
0x5a362438 : 0x5c35d2b5 (0x74ac004 0x74dc004 0x0 0x0)
0x5a362478 : 0x5c22ce7c (0x74ac004 0x74dc004 0x0 0x0)
0x5a362518 : 0x5c22955b (0x0 0x9 0x0 0x0)
0x5a3626c8 : 0x5c22b58f (0x0 0x600d600d 0x702b 0x5a3626f8)
0x5a362798 : 0x5b882eae (0xc1d00048 0xbfef0033 0xbfef0034 0x857c)
0x5a362808 : 0x5b892734 (0x89f7c00 0x89f6700 0x8 0x3)
0x5a362828 : 0x5b8b7322 (0x89f6700 0xb 0x5a362848 0x2345f4)
0x5a362858 : 0x5b8b7b3d (0x89bf000 0x0 0x5a36287c 0x0)
0x5a362888 : 0x5b897d79 (0x89bf000 0x7d13f080 0x0 0x35)
0x5a3628d8 : 0x5b859d0c (0x44eb9000 0x0 0x0 0x3)
0x5a362948 : 0x5b85940f (0x44eb9000 0x0 0x2 0x3)
0x5a362978 : 0x5b84f05f (0x44eb9000 0x0 0x2 0x44ea0000)
0x5a362ab8 : 0x5b8885d8 (0x44ea0000 0x1 0x5a362bcc 0x5a362bc8)
0x5a362b68 : 0x5b84afe1 (0x44ea0000 0x1 0x5a362bcc 0x5a362bc8)
0x5a362be8 : 0x56da06 (0x44ea0000 0x0 0x5a362e3c 0x5a362c74)
0x5a362c38 : 0x56e2a5 (0x5b8d9720 0x44ea0000 0x81b3d88 0x1)
0x5a362c88 : 0x56eb59 (0x44ea0000 0x10 0x5a362cd0 0x0)
0x5a362da8 : 0x286638 (0x44ea0000 0x10 0x81b3d88 0x1)
0x5a363e58 : 0x21dbe5 (0x81b3d60 0x144c95a0 0x1fd7e8 0x5d43)
0x5a363e98 : 0x210a86 (0x81b3d00 0x0 0x845e000 0x8a391f0)
0x5a363ef8 : 0x216f84 (0x81b3d00 0x0 0x0 0x0)
0x5a363f78 : 0x295c57 (0x7ba08c8 0x0 0x0 0x0)
0x5a363fc8 : 0x2a256d (0x7ba08c4 0x1 0x10 0x920cc20)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0x5b83f000->0x5b8f5fff
dependency: com.apple.NVDAResman(6.4.0)@0x5c1bd000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x5b416000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x53515000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5b498000
com.apple.nvidia.nv50hal(6.4.0)@0x5c922000->0x5cd36fff
dependency: com.apple.NVDAResman(6.4.0)@0x5c1bd000
com.apple.NVDAResman(6.4.0)@0x5c1bd000->0x5c4aafff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x53515000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x5b416000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5b498000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 5179362147677
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 33372872098
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.31
com.apple.driver.InternalModemSupport 2.6.2
com.apple.driver.AppleIntelYonahProfile 14
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AppleIntelHDGraphics 6.4.0
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AudioAUUC 1.57
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AppleIntelHDGraphicsFB 6.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.GeForce 6.4.0
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.46
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleUSBTCKeyEventDriver 201.6
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleHDAHardwareConfigDriver 2.0.5f14
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.nvidia.nv50hal 6.4.0
com.apple.NVDAResman 6.4.0
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.AppleUSBAudio 2.7.6f6
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9320325ASG, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Mustang Amplifier, 0x1ed8, 0x0004, 0xfa140000 / 6
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 7
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
It will take as long as the service department tells you it will take. We are users like you. We do not have any insight into your particular service center's backlog, staffing level, capabilities, etc. Ask them how long as they are the only ones who will know.
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