How many lies can BT tell in one phone call?

Question

Yesterday I had extremely slow broadband (dropping to 0.2Mbps)  I phoned the people in India who imformed me that this was due to engineers upgrading my exchange.  I questioned why they would be doing this work at 6:20 on a saturday night and was told that it was normal to carry out planned work at this time.  I asked what upgrade was being carried out and was told that the exchange was being upgraded to 21cn, this was carried out in June.  He then told me that my line would be upgraded to ADSL 2+ on the 25th Sept.  This does not explain why my speed dropped so much.  After I told him that I was sick of all the lies BT had told me over the phone (probably now in treble figures over the last 6 months) and wanted to leave BT, he told me not to be too hasty as Infinity will be available at my address by the end of the year, yet another lie as I have spoken to Mike Galvin, the executive at Openreach who decides which exchanges get left behind, and he told me that my exchange is not in the upgrade program.  I was also told this by Olivia Garfield, the CEO of Openreach.  Also, the BT website, samknows and any other site you wish to check says that we are not in the frame for an upgrade and they list upto the end of next year.  He then had the cheek to get offended when I told him this.  I have had nothing but lies from BT since I contacted them to set up my phone and broadband, infact I would not have been a BT customer if I had not fallen for their lies.  Has anybody else had a similar experience or has anybody actually been told the truth?

Answer 1

I haven't had this experience but I'm writing on this forum on behalf of my sister, who is unable to do so herself as she currenty has no internet access, courtesy of BT.
Her story begins with a phone call from BT - she was a Virginmedia customer with phone, internet and cable TV for £40 - the sales person offered her the 'full package' and said that she would get more choice of films, sky sport - exactly the same unlimited calls and internet access as with Virgin and all for £10 a month less. My sister is a disabled pensioner...but even I would probably have fallen for this as it sounds like a great deal doesn't it? Unfortunately it didn't quite turn out that way - the phone was taken over by BT and even though the salesperson said they would take care of cancelling Virgin etc it appears they didn't!( So whilst using BT she was still being charged by Virgin for 3 months..but that's another story)
The BT guy turned up to fit a BT vision box - it hadn't been delivered - he then advised that she'd need to have an aerial fitted for him to be able to set up the box(when it arrives!) he estimated cost around £100....are they kidding? Of course none of this was mentioned on the phone call...surely this one question from the salesperson would have stopped her going ahead with her BT order.....um, yeah, that's probably why it was never asked. So she can't have BT Vision - turns out she doesn't get unlimited calls or unlimited internet access either.She had carried on using her phone(same usage as £40 from Virgin) and racked up a large bill with BT.Has complained to BT, as a pensioner she can't afford the kind of bills they keep sending her. She now owes £330 allegedly...and has had her phone and internet cut off!!!Disgraceful BT.If we try to call you, as soon as her telephone number is entered it takes you straight to a recorded payment message...in other words.... we don't want to speak to you until you have paid your bill.
Despite letters and requests for the recording of the conversation from BT nothing has been sorted out - except for a 'contract' change, which she knew nothing about. It seems that BT salespeople are misleading people in an effort to make their sales............yes, lie after lie after lie.
Sorry to hear you've had similar problems -when are they going to realise that this kind of thing is bad for business?????Theor top dogs must be so out of touch if they don't realise the damage that's being caysed to their reputation.Crazy!!!