How much costs sending a player to Creative from Ita

I li've in Parma, Italy and I have a problem with my Zen Micro 5GB. I e-mailed Creative and posted a message in this forum but I still haven't seen a reply. So, I'd like to know how much costs sending a player to Creative from Italy (including tax, sending costs and other) and how shall I pack the player.
(I bought my player one year and one month ago)
Thanks.

Customer Support should be able to tell you, if you sent them an e-mail, make sure you got an auto-response to that. If you did, check over it, as you'll usually have to reply to it to let them know the tips that were included didn't help. If you didn't get an auto response, check your spam filter first in case the mail is stuck there. Otherwise it's likely it didn't arri've, as the auto response always goes out when we receive a request through the webform.
Cat

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