How obtain new download of Elements 9--purchased product

Photoshop elements 9 purchased a year or two ago. 
System redone last couple days(Mac OS10.6.8).   When opening Elements 9 I get the following:  "Configuration error. Please uninstall adn reinstall the product.  I do not seem to have the original download for this product.  All done on-line, first trial, then purchase. I need to download product again apparently.  Help!  Need this.

I went into my account, found my order, and serial number.  Clicked download - goes to screen that gives only option to first load Akamai download manager.  I did that.  Akamai netsession doesn't load.  Says go to browsera loop hereback to my account, download button, AkamaiI desperately need to get my Elements 9 backneed it now.  What next?
Cascade Foothills Gal

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