How on earth do you get in touch with HP Support center?

How on earth do you get in touch with HP Support center?
I've phoned, mailed, used web forms - total silence.  One of our customers bought a HP pavilion dv7 from us and it´s got hardware errors so the customer returned it. It's dead and of no use to us, still under warranty, and we intend to return it to HP so we can get our money back.
Mailed four times I think. First time I managed to get a case number, but searching for this number yields "case not found". Does't HP want to handle dead laptops, or what on earth is going on?!
If anyone from HP is reading this, drop us a line ASAP at audiovideo at bos dot hack dot org.

HP will not give your money back, they will repair it under warranty if there is one.
This is a user to user forum, Contact HP directly, they will guide you on what to do next to get it repaired under warranty
USA (there is a chat feature on the left side)
http://welcome.hp.com/country/us/en/contact_us.html
Everywhere else
http://welcome.hp.com/country/us/en/wwcontact_us.html

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