How on earth does one get contact information to talk to someone or email about the accounts

how on this earth does one get contact information number to talk to a person

There's a Contact Us button at the top of the page with various ways to get in touch with Customer Service.  Unfortunately, it doesn't include an e-mail address as that was abolished some time ago.
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm

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    United Kingdom: 0207 365 0735
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    Hi..
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