How or Can a Hyperlink be added

Has anyone sucessfully add a hyperlink to ZCC. I want to add a hyperlink somewhere in the Software Contact management, so that it can access a document in Notes database/

You can add the URL, but it is does not function as a hyperlink. I believe this has been added as an enhancement request, but I would suggest that you submit one as well:
NOVELL: Support
In the left menu select CONTRIBUTE then REQUEST ENHANCEMENT

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