How Queues functionality helps in Service Module
Hi,
How Queues functionality helps in Service Module.
how to get the queue details assign to the service call(Technician)
Please Suggest
Regards
Vikram
Sridharan,
How to add technician to a queue.
Employee should be user of SAP?
Please Suggest.
Vikram
Similar Messages
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XML Publisher with Service Module - Service Request Reports -- URGENT
Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan -
Hello Experts,
how do you rate the service module in SBO, i have one problem as my work is in distributed environment, i have got technicians who are on the field all the time with few equipments. They come office once in a while.
I would like to manage their Scheduler and time Sheets in SBO which further can be incorporated to their payroll.
I am looking for this kind of a Solution.. can any body suggest how to handle it ????
All hrs get posted to SAP
- Productive hrs to sales orders (hidden line)
- Productive hrs to service calls or job numbers (when these get invoiced we need the lab hrs hidden as above)
- Non productive hrs to zero value sales orders/invoices (one per engineer) for weekly invoicing and onward analysis
If there was a front end it would need to post all these hrs to SAP and send a report of the hrs (in summary form) to the payroll clerk for onward payment of wages
Reporting then needs to be as follows
- Productive hrs via sales orders u2013 Standard SAP Gross Profit reporting
- Productive hrs to service call/job number u2013 When these are invoiced will the costs come forward and can they be reported on
- Productive hrs to sales orders and/or jobs not yet invoiced u2013 How can this be reported on???????
- Non productive hrs u2013 Book them to sales orders and report in the same manner
- Can we report on outstanding orders (SOP) not ALL orders
Please help !!Hi,
thanks for the valuable suggestions, i have evaluated Enprise but thats going to be addition expense and support cost.
i just want to explore one possibility... please help
Can i just import excel sheet of time sheet from all the various technicians ??
Is there any template or utility by which i can sync with MS-Excel ??
please reply -
I'm looking to expand the functionality of the service module and feel an add-on is the way to go. My choices seem to be:
1. A VAR designed add-on
2. A 3rd party 'service' add-on (Coresuite, Enprise, Maringo etc.)
As SAP has quite a lot of functionality I'd like an add-on that doesn't recreate the wheel as some seem to do.
My questions therefore are these:
1. Does anyone know of a VAR specific add-on?
2. Do the experts know of any other 3rd party add-ons I could try that are not listed above?
Thank you in advance.
Martin LewisHi,
Please refer document for marking answers:
http://scn.sap.com/community/support/blog/2013/04/03/how-to-close-a-discussion-and-why
Thanks & Regards,
Nagarajan -
Service Module Tutorial or Education
I know the 'how to work with the service module' is quite good but does anyone know of a video tutorial or indeed any other help or tutorials concwening the Service Module?
Hi Martin,
If you are a customer / partner with S-Id to customer / partner portal you can check it on the education section, product training, on the Sales module e-learning. It consist of more deep overview & usage of the service module.
Cheers -
How to know each field function in sap mm module ?
how to know each field function in sap mm module ?
i know by press f1 but any easy way that to brief explanation.Dear Ramakrishna,
What you have mentioned is correct.
Press F1 to find out the meaning of that field and you can also refer this link to know more about MM
Module,
http://help.sap.com/saphelperp60_sp/helpdata/en/9c/df293581dc1f79e10000009b38f889/frameset.htm_
http://www.sap-img.com/
Regards
Mangalraj.S -
How To Access HTTPS Web Service in Application Module
I need to know how to access HTTPS web service in application module.
If you can provide the tutorial or guidance to achieve this really appreciate.
Thanks
SameeraUse the Web Service Proxy wizard in JDeveloper to create a class that calls your Web service, and then call this class from code in your AM.
http://docs.oracle.com/cd/E16340_01/web.1111/b31974/web_services.htm#CJAHGIEF -
How to configure link between 2921 and SM-D-ES3G-48-P EtherSwitch Service Module
hi,
I can't do that like the procedure given by Cisco.
http://www.cisco.com/en/US/partner/docs/routers/access/interfaces/software/feature/guide/eesm_sw.html#wp1942894
Cisco Procedure :
interface gi10/0
ip address x.x.x.x x.x.x.x
service-module gigabitethernet 1/0 session
My result :
R2921-8CPITR-1(config)#int gi 1/1
R2921-8CPITR-1(config-if)#ip address 2.2.2.2 255.255.255.192
% IP addresses may not be configured on L2 links.
R2921-8CPITR-1(config-if)
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1.1 ?
% Unrecognized command
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1 ?
<cr>
R2921-8CPITR-1(config)#
the session is not possible also ?
R2921-8CPITR-1#service-module gigabitEthernet 1/1 sess
^
% Invalid input detected at '^' marker.
R2921-8CPITR-1#
The routeur said that it's not a L3 port, so how to configure it to allow communication between the 2921 and the card ?
Is there a bug with that version I'm in 15.1(4)M4 ????
R2921-8CPITR-1#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 20-Mar-12 18:57 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)
R2921-8CPITR-1 uptime is 19 hours, 21 minutes
System returned to ROM by power-on
System restarted at 16:00:45 GAB Fri Sep 14 2012
System image file is "flash0:c2900-universalk9-mz.SPA.151-4.M4.bin"
Last reload type: Normal Reload
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco CISCO2921/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID FGL1618119E
6 Gigabit Ethernet interfaces
2 terminal lines
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)
License Info:
License UDI:
Device# PID SN
*0 CISCO2921/K9 FGL1618119E
Technology Package License Information for Module:'c2900'
Technology Technology-package Technology-package
Current Type Next reboot
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc None None None
data None None None
Configuration register is 0x2102
R2921-8CPITR-1#Same issue here.
I just waited a few minutes and the interface went down and back up, this time it was a L3 interface.
My guess is that it was booting the switch module IOS, and it detected it until it was fully booted:
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:26:52.795: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface GigabitEthernet0/0, changed state to administratively down
Apr 11 05:27:46.947: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to administratively down
Apr 11 05:27:47.031: %LINK-5-CHANGED: Interface GigabitEthernet0/2, changed state to administratively down
Apr 11 05:27:47.083: %LINK-5-CHANGED: Interface GigabitEthernet1/0, changed state to administratively down
Apr 11 05:27:47.895: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
Apr 11 05:27:48.083: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to down
Apr 11 05:27:49.283: %IP-5-WEBINST_KILL: Terminating DNS process
Apr 11 05:27:52.499: %LINK-3-UPDOWN: Interface GigabitEthernet1/1, changed state to up
Apr 11 05:27:53.087: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 16:50 by prod_rel_team
Apr 11 05:27:53.255: %SNMP-5-COLDSTART: SNMP agent on host Router is undergoing a cold start
Apr 11 05:27:53.499: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to up
Apr 11 05:28:21.435: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
Apr 11 05:29:22.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to down
Apr 11 05:29:22.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Router>en
Router#sh ip int brief
Interface IP-Address OK? Method Status Protocol
Embedded-Service-Engine0/0 unassigned YES unset administratively down down
GigabitEthernet0/0 unassigned YES unset administratively down down
GigabitEthernet0/1 unassigned YES unset administratively down down
GigabitEthernet0/2 unassigned YES unset administratively down down
GigabitEthernet1/0 unassigned YES unset administratively down down
GigabitEthernet1/1 unassigned YES unset up down
Vlan1 unassigned YES unset down down
Router#
Apr 11 05:29:46.106: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to upconf t
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)#int g1/0
Router(config-if)#ip add 1.1.1.1 255.255.255.0
Router(config-if)#no shut
Router(config-if)#
Apr 11 05:30:09.046: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:30:10.046: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Router(config-if)#end -
Hi, I need help with my iphone four bought in England but I live in Italy, I upgraded IOS six and now I can not read more than the Italian card, how can I contact a service center via email?
Only the carrier it is locked to can authorize unlocking it. Sounds like the phone was hacked to unlock it originally. Find out what carrier it is locked to, and look up their contact information using google or the search engine of your choice.
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Question on how does load balancing work on Firewall Services Module (FWSM)
Hi everyone,
I have a question about the algorithm of load balancing on Firewall Services Module (FWSM).
I understand that the FWSM supports up to three equal cost routes on the same interface for load balancing.
Please see a lower simple figure.
outside inside
--- L3 SW --+
|
MHSRP +--- FWSM ----
|
--- L3 SW --+
I am going to configure the following default routes on FWSM point to each MHSRP VIP (192.168.13.29 and 192.168.13.30) for load balancing.
route outside_1 0.0.0.0 0.0.0.0 192.168.13.29 1
route outside_1 0.0.0.0 0.0.0.0 192.168.13.30 1
However I don't know how load balancing work on FWSM.
On FWSM, load balancing work based on
Per-Destination ?
Per-Source ?
Per-Packet ?
or
Other criteria ?
Your information would be greatly appreciated.
Best Regards,Configuring "tunnel default gateway' on the concentrator allowed traffic to flow as desired through the FWSM.
FWSM is not capable of performing policy based routing, the additional static routes for the VPN load balancing caused half of the packets to be lost. As a result, it appears that the VPN concentrators will not be able to load balance. -
Service Module Problem -- Please Help!
Greetings,
I simply cannot get iTunes to recognize my iPod. I am running iTunes 7.1.1 and Windows XP. I have tried every suggestion at the Apple website, and nothing works. Instead I get the message "IPod Service Module has encountered a problem and needs to close." I have even gone so far as to uninstall 7.1.1 and reinstall 6.0.5, and that didn't work either.
Going through this and other forums, the only suggestion I have seen that I haven't tried is reinstalling Windows. That seems like an extreme measure, and I would rather try something less drastic.
If any Apple employees are reading this, I love my iPod. It's a great toy. But, this is an extremely frustrating problem, and I know I'm not the only one who's had it. Can you guys possibly fix this issue(s) in the next iTunes release?
Thanks for any and all help,
Jason
5th generation IPod -- 55G Windows XPwe'll get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing -
How can HTTP Response be verified in OATS web services module?
I am using OATS web services module and get an HTTP Response back.
I want to verify the whole response node/element not just a single element or attribute in the response.
How can this be done in OATS? I have tried using [Text Matching Tests] and [XPath Tests] with no luck.
Using OATS 9.3.x
Edited by: 903287 on Jan 4, 2012 10:58 AM
Edited by: 903287 on Jan 4, 2012 10:58 AMYou can try saving the response in String and compare the same with the expected output.
For example
// You request
String str = http.getLastBrowserResponse().getContents();
if (str.indexOf("Expected text goes here--")==-1)
// Error. You expected text not found on response.
Try the same and let us know.
Thanks,
Thiru -
I have upgraded to the iPhone 5s and I have transferred all information over but I do not know how to transfer the phone service. Please help
The phone should have activated when you set the device up. If it didnt, contact your carrier
-
How to call a function defined inside a module loader
I wanna know...the method of calling a function defined
inside a module loader component?
Th
<mx:ViewStack id="myViewStack" >
<mx:Canvas id="Mgmt1">
<mx:Label text="Gopher"/>
</mx:Canvas>
<mx:Canvas id="Mgmt2" >
<mx:Label id="gopherlbl" top="-2" left="0"
height="40"/>
<CustomComp:MgmtGrid id="ManageCom"/>
</mx:Canvas>
<mx:Canvas id="Admin">
<mx:ModuleLoader id="adminModule" url="{adminModUrl}"
width="100%" height="100%" />
</mx:Canvas>
where adminModUrl="admin.swf";
Thru the MangeCom id reference,I am able to call the fucntion
defined inisde the CustomComponent File MgmtGrid...But I am unable
to call the funciton defined inside adminModule
ModuleLoader...(using id reference).Anyone pls suggest a solution
for this..Ensure the module is loaded before calling the method in
particular if you are calling it at the initialization of your
app. -
Service Module is trying to recover from error - Please help
HI Guys
I am currently installing a NM-AIR -WLC 6 wireless module in a 2811 and its giving me the follwing errors below and status
I have checked the troubleshooting pdf and says might be possible hardware error ,but before i go down that road would like to know if any of the engineers have solved this problem
Info about router and module is as follows
Router#service-module wlan-controller 1/0 status
Service Module is Cisco wlan-controller1/0
Service Module supports session via TTY line 66
Service Module is trying to recover from error
Service Module status is not available
Router#
Trying to reset Service Module wlan-controller1/0
*Mar 28 21:49:06.379: %LINEPROTO-5-UPDOWN: Line protocol on Interface wlan-controller1/0, changed state to down
*Mar 28 21:49:26.379: %LINEPROTO-5-UPDOWN: Line protocol on Interface wlan-controller1/0, changed state to up
Router#
Router#service-module wlan-controller 1/0 status
Service Module is Cisco wlan-controller1/0
Service Module supports session via TTY line 66
Service Module is trying to recover from reset/shutdown
Service Module status is not available
sh version
Router#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(15)T17, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 24-Jan-12 07:41 by prod_rel_team
ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)
Router uptime is 28 minutes
System returned to ROM by power-on
System image file is "flash:c2800nm-advipservicesk9-mz.124-15.T17.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco 2811 (revision 53.51) with 249856K/12288K bytes of memory.
Processor board ID FCZ0932701R
2 FastEthernet interfaces
1 Serial(sync/async) interface
1 terminal line
1 Virtual Private Network (VPN) Module
1 cisco Wireless LAN Controller(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
Router#HI Guys
And it gets worse I am now getting the following error
Router#service-module wlan-controller 1/0 status
Service Module is Cisco wlan-controller1/0
Service Module supports session via TTY line 66
Service Module is failed
Service Module status is not available
regards Thags Govender
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