How RIM lost my PlayBook, and isn't helping me get it back.

Question

When I say lost, I know exactly where it is - at Customs, awaiting a commercial invoice from RIM. It's been there since the 19th of June. This is now the 2nd of July - two weeks later.
I sent my Playbook on a RMA to RIM to be repaired. It was a stupidly tedious process - it took RIM a full month to get the FedEx box to me. I followed the instructions and sent the PB off to be repaired (the cameras stopped working.)
Unfortunately I did not wipe it - I was not anticipating any issues. I removed the password and removed all the accounts though - email, Linkedin, Facebook.
It was repaired in a couple days and shipped back.  Took a day via FedEx to reach the local office, where it remains to this day. Customs will not clear it without an invoice which should indicate whether the repair work was under warranty or paid for by me (in which case they tax the cost of the repair).
I have been emailing customer support almost daily. They responded to the first, and subsequently they have not even bothered to acknowledge receipt. I have a whole long string of email from me, requesting info on what is going on, but nothing back. Needless to say, I am extremely annoyed.
My biggest problem, other than non-response from RIM, is that when FedEx decides that they have had the device long enough, they will hand it over to the Customs office, who will then auction it off to someone else. That means my $599 investment (I bought it in May 2011) is down the toilet thanks to RIM.
Does anyone have any ideas? Yes, I plan to phone the customer service line, but it is not a toll-free number from Barbados. So I have to get a PC and set up Skype to do it. Probably this evening. Not expecting any joy there.

Answer 1

Doughnutdemon wrote:
 I plan to phone the customer service line,
That's the best advice I can offer... I hope you find someone understanding and willing to go an extra mile for you.
Wow, it's ridiculous.
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