How Skype is cheating you!

20:52:57 afeezaziz says, Initial Question/Comment: Credit card payments 20:53:02 System says, Thank you for contacting Skype Customer Support! 20:53:07 System says, Please hold for the next available Live Support Agent. 20:53:57 System says, We appreciate your patience. Please continue to hold for the next available representative. 20:54:57 System says, We apologize for the wait. Please continue to hold while we connect you to an agent. You should be connected soon. 20:55:22 System says, Dominic M. has joined this session! 20:55:22 System says, Connected with Dominic M. 20:55:22 System says, Thank you for contacting Skype Customer Support! 20:55:26 afeezaziz says, hi 20:55:40 afeezaziz says, hello? 20:56:17 Dominic M. says, Hello! Welcome to Skype Live Support! My name is Dominic. How may I help you? 20:56:20 afeezaziz says, hi 20:56:21 afeezaziz says, hi Order number [removed for privacy] 20:56:30 afeezaziz says, i did not authorise this payment 20:56:59 afeezaziz says, i would like for that £25.99 to be reimbursed back to my bank account. 20:59:07 Dominic M. says, It’s been awhile since I’ve heard from you, just checking to see if we’re still connected? 20:59:17 afeezaziz says, yes 20:59:31 afeezaziz says, yes youre the one that is replying late 21:01:27 Dominic M. says, Just checking if we are still connected. 21:02:09 afeezaziz says, I do not have the time to answer your question again and again 21:02:17 afeezaziz says, Like i mentioned 21:02:30 afeezaziz says, I did not authorise for the payment 21:02:54 afeezaziz says, I did not authorise for the payment and i would like for that money to be reimbursed back to my bank account. 21:05:22 Dominic M. says, We may have been disconnected. Please confirm if you're still online. 21:05:43 afeezaziz says, im still online 21:05:46 afeezaziz says, im still online and wtf 21:05:54 afeezaziz says, im still online and wtf now i just received an email from skype 21:06:01 afeezaziz says, im still online and wtf now i just received an email from skype for another charge! 21:08:04 afeezaziz says, this is good 21:08:15 afeezaziz says, this is good i just wasted twenty minutes of my life 21:08:18 afeezaziz says, this is good i just wasted twenty minutes of my life just to answer 21:08:27 afeezaziz says, this is good i just wasted twenty minutes of my life just to answer that whether im still online 21:11:07 Dominic M. says, Chats can be disconnected sometimes. I just want to check if you're still online. 21:11:15 afeezaziz says, yes im online 21:11:23 afeezaziz says, okay 21:11:34 afeezaziz says, okay please waste another hour of my life 21:11:43 afeezaziz says, okay please waste another hour of my life to ask me whether im still online 21:11:50 afeezaziz says, okay please waste another hour of my life to ask me whether im still online and not solving the problem 21:14:17 Dominic M. says, Are you still there? 21:16:05 afeezaziz says, yes 21:16:07 afeezaziz says, yes =) 21:19:23 Dominic M. says, Chats can be disconnected sometimes. I just want to check if you're still online. 21:20:33 afeezaziz says, yes 21:21:47 Dominic M. says, Just checking if we are still connected. 21:21:51 afeezaziz says, yes 21:21:52 afeezaziz says, yes =) 21:23:52 Dominic M. says, It’s been awhile since I’ve heard from you, just checking to see if we’re still connected? 21:26:31 afeezaziz says, yes 21:26:32 afeezaziz says, yes =) 21:26:45 afeezaziz says, go and enjoy your break 21:26:53 afeezaziz says, go and enjoy your break i have all the time in the world 21:29:32 Dominic M. says, We may have been disconnected. Please confirm if you're still online. 21:29:44 afeezaziz says, go and enjoy your break i have all the time in the world 21:29:58 Dominic M. says, Are you still there? 21:32:55 afeezaziz says, yes 21:32:58 afeezaziz says, yes =) 21:33:05 afeezaziz says, yes =) hows lunch/dinner? 21:37:57 Dominic M. says, Are you still connected? 21:39:39 afeezaziz says, yes 21:39:39 System says, The session has ended! 21:39:55 System says, The session has ended! 21:40:00 System says,

I read your chat transcript you posted here and compared it with transcript in support system and apparently there has been a technical glitch in the system.
I traced back what agent saw on their computer and unfortunately they didn't see any of your messages. That's why he didn't answer any of the questions as he was waiting messages from you.
At the time I don't know why your messages did not reach him, but from the system I can definitely see that agent didn't see your messages.
I've now sent you an email to which you can reply and customer service will take care of your concern via email.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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