How soon can I expect a response to my problem/question posted on this site re my Bravia firmware up

Again, how soon before I can expect a response via email re my problem with firm ware update for my Sony Bravia 40ex500?  thank you.

Mumbodog.
Thanks for your suggestion. I have already sent a message, using your link address, to Meg Whitman. It was polite and professional. I simply asked why HP would not support their good customers when their products failed in such a dangerous and obvious manner. That was almost two weeks ago. I believe that no response from anyone at HP is an indication of their corporate philosophy.....don't acknowledge a problem until it becomes a "universal" problem. Apparently I'm the only one to have this experience.
Thanks for your interest.
Ron Huseman

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