How to access one to one guidance on IPAD purchase and operation ?

I'm heading for the big smoke on August 19th and trying to arrange a one to one appointment to go through "how to"  IPAD
The phone tells me to go to the web.. the web doesn't give me an email option to George Street store.Can anyone help ?

On this page (assuming that it's the Tottenham in Australia, and the George Street store in Sydney) http://www.apple.com/au/retail/sydney/ , then there is a reservation option under one-to-one on the right-hand side

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