How to activate Acrobat Pro XI on a non persistant VDI desktop?

Question

Hi,
I installed Acrobat Pro XI on a Citrix XenDesktop non persistant environment. I used the customization wizard and all seems to work without any questions for activation, but... When I logon to the desktop I start Acrobat Pro XI and I don't have the "PRO" options enabled (like for example  PDF Portfolio). When I close the program and open it again I do have the PRO options so it looks like the program is activating online at the first startup of the program.
I don't think my users like to start a program then have to close it and start again to use the full options and it shouldn't be working like that.
Does somebody know how to fix this?
Kind regards,
Freek van Ekkendonk

Answer 1

When the user is logging on he gets a random desktop from the pool, al the virtual desktops have the same image. The registration has been done once on the master image. It could be that when the computer name changes to a random name in the pool the license gets expired because of the changed computername and then tries to activate again online.
I don't think I have a volume serial number and I don't use the off-line exception because I couldn't get it to work. Below is the error log.
2014-07-30 08:10:13 [6208]  Adobe PRTK: *** Adobe PRTK tool START ***
2014-07-30 08:10:13 [6208]  Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked
2014-07-30 08:10:13 [6208]  Adobe PRTK: C:\Users\F8B95~1.VAN\AppData\Local\Temp\Cus47EB1100
2014-07-30 08:10:13 [6208]  Adobe PRTK: creating  C:\Users\F8B95~1.VAN\AppData\Local\Temp\Cus47EB1100\prov.xml
2014-07-30 08:10:13 [6208]  OOBELib: __OOBELIB_LOG_FILE__
2014-07-30 08:10:13 [6208]  OOBELib: *************OOBELib Session Starts*************
2014-07-30 08:10:13 [6208]  OOBELib: Version 6.2.0.42,6.2
2014-07-30 08:10:13 [6208]  PCDService: PCD Service in non-threaded mode
2014-07-30 08:10:13 [6208]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2014-07-30 08:10:13 [6208]  OOBELib: Failed to get Proxy username in OPM DB
2014-07-30 08:10:13 [6208]  AXFBLicensing: Failed to load axlib.dll, trying again
2014-07-30 08:10:13 [6208]  AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2014-07-30 08:10:14 [6208]  AXFBLicensing: All function pointers successfully retrieved
2014-07-30 08:10:14 [6208]  OOBELib: Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
2014-07-30 08:10:14 [6208]  OOBELib: received LEID : V6{}AcrobatPro-AS2-Win-GM
2014-07-30 08:10:14 [6208]  OOBELib: Supported Locales : ALL
2014-07-30 08:10:14 [6208]  OOBELib: OOBELib ValidateSerialOnline
2014-07-30 08:10:14 [6208]  OOBELib: Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : XXXXXXXXXXXXXXXXXXXXXXX
2014-07-30 08:10:14 [6208]  OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession
2014-07-30 08:10:14 [6208]  OOBELib: Failed to set proxy credentials for IAL session while validating serial number
2014-07-30 08:10:14 [6208]  OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
2014-07-30 08:10:15 [6208]  OOBELib: HTTP Request Status code 200.
2014-07-30 08:10:15 [6208]  OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[3068] time taken-[1038.97]ms.
2014-07-30 08:10:15 [6208]  OOBELib: Validate Serial status-[0] took-[1060.15]ms.
2014-07-30 08:10:15 [6208]  OOBELib: checking LEID V6{}AcrobatPro-AS2-Win-GM
2014-07-30 08:10:15 [6208]  OOBELib: LEID : V6{}AcrobatPro-AS2-Win-GM qualifies for install
2014-07-30 08:10:15 [6208]  OOBELib: Cannot accept a Retail SN in the AAMEE workflow
2014-07-30 08:10:15 [6208]  OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario
2014-07-30 08:10:15 [6208]  OOBELib: SN validated for AAMEE mode
2014-07-30 08:10:15 [6208]  OOBELib: OOBELib stat = 27
2014-07-30 08:10:16 [6208]  Adobe PRTK: Failed to validate the serial number
2014-07-30 08:10:16 [6208]  Adobe PRTK: Return code 14
2014-07-30 08:10:16 [6208]  Adobe PRTK: *** Adobe PRTK tool END ***