How to activate licence after purchase and reception of serial number

I am still in the trial period and now bought the software. When entering the serial number after clicking on button for activation of the licence I get message serial number unknown. I registered the product on my account in the cloud with the same serial number and message I got was that the licence will be activated in half an hour. 45 minutes later and several reboots, still same problem. In one help page of Adobe, I read that no activation it required? In this case ahy I still get the pop up window with the number of days left and the invitation to activate?

I think this is something you will have to work out with Adobe. If you keep working your way down in the link I am providing, you will be able to start a live chat with Adobe. They will have access to records that we don't have here. We are all just users.
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