How to activate photoshop elements

Question

I bought photoshop elements for my wife in December, and NOW it says the trial has expired. I am searching help for how to enter the serial and haven't found it. I see someone else has the same problem, but no answer.

Answer 1

I did check the help menu in the organizer, not the editor and found nothing. However, when I accessed the editor from the welcome screen (previously I had only tried to access the organizer), I was asked for my adobe credentials (not the serial). When these were entered, everything was OK. The credential entry screen stated that these credentials are stored.
I noticed the following when going through this time-consuming process:
1.After Adobe recently had their servers hacked and credentials (including mine) stolen, I changed my password to a completely random, long, high entropy password with the largest possible character set. Changing my password waslikely the source of my problem - if the credentials change, of course they would have to be re-entered. But the point I want to make is that the Adobe's credential input screen does not allow pasting the password. Imagine trying to type a very long password made up of upper and lower case, numbers, and special characters. Of course what you type is obscured with asterisks. A challenge indeed.
2. I talked to Adobe's support via chat. The Adobe representative had no idea how to help, and appeared not to understand the problem. He finally suggested I re-install Elemenets. Glad I did not follow the advice.
The lesson learned is that the credentials are managed by the editor, not the organizer. Thanks for your suggestion. Had I not already found the solution, your suggestion would likely have helped. My wife uses elements more for the organizer than the editor, so by habit that is where I looked first. Don't ask me why Adobe doesn't provide a mechanism for resetting credentials in the organizer, or even more sensibly, the welcome screen that is complaining that the trial is over.