How to ad Whitelist in OSX server 10.4.11?

Customer with OS X Server mail 10.4.11 runs greet but after 1,5 year suddenly 1 customer is blocked by "Scan email for junk email" when its off email will be delivered, when activated its blocked.
Is there a step by step manuel to ad the "blocked" sender adres (ip or dnsname) to a "whitelist"
thanks

Sure, but first you need to know where the user gets blocked.
Can you please post a log snippet from mail.log and amavis.log showing the user being blocked.

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