How to add an additional fields in VAR Service Desk?

Dear ALL,
I work in VAR company and we use SAP VAR Service Desk. Our Customer has his own HP Service Desk system. When they creates ticket in SAP VAR Service Desk they are allways creates internal Service Desk number in their HP Service Desk. Now they ask us to create the new field named as "Customer SD number". I searched for the invisible fields but nothing found. And I think it should be like:
1) Field named as "Customer SD number" and the input field for the Customers HP Service Desk Number
2) Field on the main scrren of Service Desk where is all tickets.
But this only my assumption, I didn't made like this work before.
May be there is standard schema? I read the integration, but I can not do this because we have other customers with their own Service Desk systems.
Please help.

Dear Ahsan Rizvi
you have take ABPER help
Documentation of the FM BAPI_PO_CHANGE says:
Function module BAPI_PO_CHANGE enables you to change purchase orders. The Change method uses the technology behind the online transaction ME22N.
As we can insert a new item in the ME22N, it will allow us to insert a new PO Line using this FM.
Regards,
shankar

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