How to allow create different transaction type for different customer
We are using CRM 7.0 now. We have two types customer, one is sap customer, the other is potential customer. We want to distinguish the two types customer. And user can create all transaction (for example: quotation, opportunity, activity) the sap customer. And the user only can create activity for the potential customer, they can't create others transaction type for potential customer. How can we realize it? Thanks.
Hi,
We can make use of the BLOCKING REASONS to realize your requirement.
A Blocking Reason can be assigned to the Business Partner role dependent data and to the transaction type. A Business partner can be used in a transaction only if he is not assigned to this blocking reason.
For Ex, In your scenario you can create a Blocking reason 'Not a SAP Customer ' and assign it to all the Potential Customers. You should assign the blocking reason to all the transaction types which the potential customers should not be allowed.
Hope it helps. Please let me know if you need further help.
Regards,
Vamsi.
Edited by: Vamsi Krishna Potta on Sep 7, 2010 9:41 AM
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