How to auto upgrade to Cap 6 via subscription

Good day!
I've been running Captivate 5.5 via the subscription model. I'd like to upgrade Captivate 6. I was on a customer service chat, and the support person said I'd be automatically upgraded and didn't have to do anything. Captivate 6 has been out a while, and I've been using 5.5 a lot. I've never been asked to upgrade. I asked the support person if I would be prompted to download the installer, and he said, "yes".
When I selecte Help > Updates ... I only get information for 5.5. What am I missing?
Thanks a ton!
Mary

Hello,
Welcome to Adobe Support
Please download Adobe Captivate 6.0 Trial from here : https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
Launch the installer (Double click on setup.exe) and choose 2nd option : Start my Subscription
Login with your Adobe ID and password and install the product, it will install Captivate 6 as a subscription
Thanks,
Vikram

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