How to be rid of colour wheel. thank you.

I am a 78 year old non computer savvy male. Using a mini mac.

Where are you getting the spinning beach ball? Certain applications, all the time?
Spinning Beach Ball
Spinning Beach ball (2)
Spinning Beach ball (3)
Spinning Beach ball (4)
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Etrecheck – System Information

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Since passing to ML, I have a message, in French, which is: La connexion au serveur a échoué. Les URL de type "file" ne sont pas prises en charges. Can you tell me what this means and how to get rid of it? thank you.

What does this message mean?
La connexion au serveur a échoué. Les URL de type "file" ne sont pas prises en compte.
thank you.

Without more information, ie what were you trying to do when you got this message, it is very hard to answer your question. If you were trying to access a webpage it means the server the page is on had a problem. If you were doing something else please post back and someone may have the answer.

I have quicktime pro and it does NOT have the screen record mode that Quicktime is suppose to have. Can I uninstall it and go back to an older version that would have screen recording? If so, how? Step by step needed. Thank you for your time.

I have quicktime pro and it does NOT have the screen record mode that Quicktime is suppose to have. Can I uninstall it and go back to an older version that would have screen recording? If so, how? Step by step needed. Thank you for your time.

Did you remove Quicktime X?
On a normal install Quicktime 7 is installed in the Utilities folder and Quicktime Pro in the main Applications folder.
You will need to reinstall OS X to get Quicktime X back if you have deleted it.
I notice yor profile says 10.5.8. Quicktime X is only available on 10.6 and above.

Hello, my sister her macbook pro cannot connect to our wireless internet. My imac however can, so the problem has to do with her laptop. We were wondering how we could solve this problem? Thank you very much in advance!

Hello, my sister her macbook pro cannot connect to our wireless internet. My imac however can, so the problem has to do with her laptop. We were wondering how we could solve this problem? Thank you very much in advance!

We did that, but it just doesn't seem to be able to connect. So basically we tried to connect to our network and insert the password, but afterwards it does nothing. Weird thing is also that the network symbol (top right of the screen) says that it has been connected, but when I go look at the system preferences --> network, it states that it has not been connected

I have 2 iphone with the same apple id. Now I want to use a different apple id for the iphones. How to do it? Help . Thank you!

I have 2 iphone with the same apple id. Now I want to use a different apple id for the iphones. How to do it? Help . Thank you!

Create a new Apple ID using a new valid e-mail address
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
In iPhone's Settings > Store > Apple ID > Sign Out and sign in the new.

Since I downloaded Maverick, I cannot find my External Hard Drive in the "Finder" area. I have to unplug all the time the hard drive to be recognized by my iMac. How can I fix this problem? Thank You.

Since I downloaded Maverick, I cannot find my External Hard Drive in the "Finder" area. I have to unplug all the time the hard drive to be recognized by my iMac. How can I fix this problem? Thank You.

Check Finderr->Preferences->General and ensure that HDs are selected for display. If so and they still don't, Reset the NVRAM/PRAM and Reset the SMC, and see if that does the trick.

Adobe Premiere CC 2014 after reinstall became russian. How to change it in english? Thank you.

Adobe Premiere CC 2014 after reinstall became russian. How to change it in english? Thank you.

Uninstall.
Go to Creative Cloud App and set in the Preferences, Language of the App to English.
Re-install.
I know there is a simpler way by changing a file extention in the root. But I dont know which file and what extention to change to.
I have seen this for Photoshop.

I have lost Address book app how do I recover it please. Thank you.

I have lost Address book app how do I recover it please. Thank you.

No kids or pets --- just me!I don't think there is too much mystery about the deletion of Address Book on my laptop. I was trying to get it up-to-date from my desktop computer and as that is Lion and the laptop is sitll Leopard (all these ***** cats!) I must have trashed the laptop Address Book, then tried to install the one from Lion but, of course it couldn't be installed - wrong system! By then I had lost Address Book!! Horrors! I then lifted it from my husband's computer (Panther or something!) et voila! But I had expected to have all HIS names and address in Address Book when I opened it but -- not so, his were not there and mine were! Don't ask!!
Thanks again and regards, Lecia

I just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

i just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

I guess you could try but I don't believe Apple can help with activation lock issues. They may, however, be able to determine if the Apple ID belongs to one of you and reset the password for you if you can prove your identity.
You might want to try calling Apple by going to https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. Perhaps they can help determine if it's your ID and reset the password for you (and they probably have more expertise in doing this than the Apple store).

I accidentally removed my Downloads Folder from my Dock. How do I get it back? Thank you.

I accidentally removed my Downloads Folder from my Dock. How do I get it back? Thank you.

Charlie,
Thank you. Much appreciated. I do have an additional question... when I tried to follow your folloiwng guidance..
"One way to go to your home folder is to select "Got to Folder..." in the Finder Go menu and enter a tilde (~), then press return."
I couldn't make it work no matter how I entered it. Maybe I don't understand what you mean by the (~). I'm a novice as you can probably already tell. - Terry

Slow computer due to only 25 GB of storage available. BUT...most of what's on the HD is labelled as "other". What is this, and how can I make more space? THANK YOU!

SLOW MACBOOKPRO G4 === due to only 25 GB of storage available. BUT...most of what's on the HD is labelled as "other". What is this, and how can I make more space? THANK YOU!

I apologize for not knowing how or where to post the etre report, so I just copy&paste it here.
My system is slow o
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.4 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 16:57:32
Disk Information:
          Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 319.21 GB (143.12 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Apple Inc. Built-in iSight
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.symantec.kext.internetSecurity          (1.3.2f5)
          com.symantec.kext.pf          (4.2.1f7)
          com.symantec.kext.ips          (3.2f8)
          com.symantec.kext.SymAPComm          (11.2.2f3)
          com.symantec.kext.fw          (1.0.3f5)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.symantec.avscandaemon.plist 3rd-Party support link
          [System] com.symantec.deepsight-extractor.plist 3rd-Party support link
          [System] com.symantec.diskMountNotify.plist 3rd-Party support link
          [System] com.symantec.MissedTasks.plist 3rd-Party support link
          [System] com.symantec.navapd.plist 3rd-Party support link
          [System] com.symantec.navapdaemonsl.plist 3rd-Party support link
          [System] com.symantec.Sched501-1.plist 3rd-Party support link
          [System] com.symantec.sharedsettings.plist 3rd-Party support link
          [System] com.symantec.symdaemon.plist 3rd-Party support link
          [System] com.symantec.symSchedDaemon.plist 3rd-Party support link
Launch Agents:
          [System] com.conduit.loader.agent.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [System] com.hp.help.tocgenerator.plist 3rd-Party support link
          [System] com.mga.updater.plist 3rd-Party support link
          [System] com.symantec.uiagent.application.plist 3rd-Party support link
User Launch Agents:
User Login Items:
          Garmin Lifetime Map Updater
          Steam
          iTunesHelper
          Skype
          Steam
          Mail
          GamePadCompanionLauncher
          Mac Game Store Helper
          HPEventHandler
          SymSecondaryLaunch
Internet Plug-ins:
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
          FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          o1dbrowserplugin: Version: 4.9.1.16010 3rd-Party support link
          npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
          GarminGpsControl: Version: 3.0.1.0 Release - SDK 10.4 3rd-Party support link
          googletalkbrowserplugin: Version: 4.9.1.16010 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
          BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link
          LogitechDeviceDetection: Version: 1.0.0.76 - SDK 10.7 3rd-Party support link
3rd Party Preference Panes:
          BrowserPlus 3rd-Party support link
          Flash Player 3rd-Party support link
          GamePadCompanionPrefPanel 3rd-Party support link
          Norton\nQuickMenu 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Applications/iWork '09
          /Users/[redacted]/Downloads
                    Mystery Case Files Dire Grove CE:          Version: 1.0.8 - SDK 10.5 3rd-Party support link
                    Mystery Case Files Escape from Ravenhearst CE:          Version: 1.0.8 - SDK 10.5 3rd-Party support link
                    Weird Park Broken Tune Collectors Edition:          Version: 1.2 - SDK 10.5 3rd-Party support link
                    Call of Duty 4 Modern Warfare-1:          Version: 1.2 - SDK 10.5 3rd-Party support link
                    Anna-1:          Version: 1.0.8 - SDK 10.5 3rd-Party support link
                    Call of Duty 4 Modern Warfare:          Version: 1.0.8 - SDK 10.5 3rd-Party support link
                    Drawn The Painted Tower:          Version: 1.0.7 - SDK 10.5 3rd-Party support link
          Mayan Prophecies - Ship of Spirits CE:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/MacGameStore/Demos/Mayan Prophecies Ship of Spirits CE/Mayan Prophecies - Ship of Spirits CE.app
          Garmin Lifetime Map Updater:          Version: 2.1 - SDK 10.5 3rd-Party support link
          Google Chrome:          Version: 20.0.1132.47 - SDK 10.5 3rd-Party support link
          FacebookVideoCalling:          Version: 1.2.0.157 - SDK 10.5 3rd-Party support link
                    /Users/[redacted]/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               8%          WindowServer
               2%          HP Utility
               1%          EtreCheck
               1%          NortonAutoProtect
               0%          mds
Top Processes by Memory:
          315 MB          SymAVScanDaemon
          111 MB          DashboardClient
          102 MB          WindowServer
          94 MB          mds_stores
          90 MB          Mail
Virtual Memory Information:
          36 MB          Free RAM
          1.23 GB          Active RAM
          1.18 GB          Inactive RAM
          758 MB          Wired RAM
          1.27 GB          Page-ins
          21 MB          Page-outs
Thank-You

Pictures and events seem to be disappeared of iPhoto, as if it had just installed . However, libraries remain in the 'pictures' folder. How to return them to iPhoto? Thank you

Pictures and events seem to be disappeared of iPhoto, as if it had just installed . However, libraries remain in the 'pictures' folder. How to return them to iPhoto? Thank you.

What is your iPhoto version? If you are using iPhoto '11, simply double click the iPhoto library in the Pictures folder to launch iPhoto on this library.
In earlier versions hold down the options/alt ⌥-key and double click iPhoto in the Dock to get to the Library Choser panel. Use this to point iPhoto to the correct library.
Regards
Léonie

Hello I am coming to the united stats next month and i have a broken iphone 4 What are my options ? And could i replace it with the new iphone 5 or other apple products ? And how much will it cost me . Thank you for you're time.

Hello
I am coming to the united stats next month and i have a broken iphone 4
What are my options ?
And could i replace it with the new iphone 5 or other apple products ?
And how much will it cost me .
Thank you for you're time.
<Edited by Host>

If that iPhone was orignally sold in the US, Out of Warranty replacement cost
will be
Phone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
Replacement will be an iPhone of the same color and GB. There is no option to upgrade
using Out of Warranty replacement.

TS3899 Getting a "background picture of angry birds" in back of my e mail messages...any ideas how to get rid of this? Thanks for your help

All of a sudden I am getting a background picture of angry birds in my e mail. I can view the mail but it is annoying.
I have cleard the history an still it appears. Any ideas on how to get rid of this garbage? Thanks for your help.

Bettina:
Do you see the color in Designer, or only Acrobat. If it's only in Acrobat, try changing the menu item Forms >> Highlight Fields. This toggles entry field highlights on and off.
Mark
You can shut off or change the highlight with this
app.runtimeHighlightColor = color.red;
if (app.runtimeHighlight)
app.runtimeHighlight = false;

Hi, I have this green mark (with pointing arrow looks like a link) on some words show on my window screen when I open a web page, I wonder if it is a virus link or such. Need help how to get rid of it. Thanks

Hi, I have this green mark (with pointing arrow looks like a link) on some words show on my window screen when I open a web page, I wonder if it is a virus link or such. Need help how to get rid of it. Here's the example:
WING
GAMES
MAJORITY
Thanks

If the third link you posted (the link containing the word "majority") does not look like the following then you inadvertently installed adware.
That particular page should resemble the following:
The word "majority" in the third paragraph should not be a link and should not have the green icon associated with it.
To learn how this may have occurred, and how to prevent it from occurring in the future, read How to install adware
Most so-called "news" websites are nothing more than entertainment outlets that cater to prurient interests, and contain advertisements that leave the user about three clicks away from installing junk. If you decide to frequent those websites, Safari's "Reader" feature helps minimize that exposure.
Try it:

How to be rid of colour wheel. thank you.

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